Customer Service Representative in NEWARK, New Jersey at SALSON LOGISTICS INC

Position Description: SalSon Logistics is seeking a highly organized and detail-oriented Customer Service Representative (CSR) to support our dedicated account operations. This role is essential in ensuring accurate order processing, proactive customer communication, dispatch coordination, reporting, billing support, and overall customer satisfaction.

• Order Entry & Load Management
• Accurately input customer orders in a timely manner
• Ensure all shipment information is complete and correct, including: Addresses, Contact information, PO numbers and reference numbers, Weight and piece counts, Special instructions, Truck-specific directions for shippers and consignees
• Maintain accuracy within TMW and related systems
• Ensure all loads are properly covered and dispatched
• Dispatch & Customer Communication
• Trace and monitor loads throughout the day
• Proactively communicate service updates and exceptions to customers
• Coordinate service issue communication with: Fleet Managers, Driver Managers, Customer
• Check drivers in from runs
• Assist in maintaining service performance standards
• Billing & Documentation
• Utilize Bearware to support proper billing procedures
• Create delivery receipts
• Enter PODs (Proofs of Delivery)
• Scan and maintain required documentation including: PODs, Driver logs, Reporting & Operational Tracking.
• Responsible for preparing and maintaining reports including:

• On-Time & Complete reporting
• Cost-per-carton tracking
• Scan compliance
• Mileage tracking
• Accessorial charge tracking
• Fuel logs
• Sign-on bonus tracking
• On-time bonus tracking
• Air freight reporting
• Freight swinging reports
• Trailer pool management
• Yard checks
• Billing discrepancy research
• Customer Support & Coordination
• Attend customer meetings impacting SalSon operations
• Coordinate communications between customers and internal departments
• Support additional operational functions as needed to maintain customer satisfaction

• Previous transportation, logistics, dispatch, or customer service experience preferred
• Experience within trucking or supply chain operations is a plus
• Strong communication and problem-solving skills
• Excellent attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office, especially Excel
• Experience with TMW, Bearware, or transportation management systems preferred
• Strong follow-through and sense of urgency