ERC Agents - Philippines in Angeles City, Central Luzon at Enhanced Resource Centers (ERC)

We Create Opportunity

ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycleservicing clients nationwidewith 3,000 employees across 3locations.Well provide you with the tools, training and a team who will guide you and help you grow. And along the way youll work with smart, fun people while receiving a great benefits package and earn some serious perks.

About you:

• Must be fluent in English.
• Effective communication, negotiation, and problem-solving skills.
• Strong oral and written communications.
• Strong customer service and organizational skills.
• Must be comfortable navigating between multiple computer screens and systems.
• Must be able to pass a criminal background check and drug screen.

About the job:

• Process incoming service requests/claim calls from customers and clients.
• Provide general customer service including establishing service initiation and providing assistance to customers and clients throughout the service delivery process.
• Capture information and enter data in computer in a timely manner.
• Process customer claims and follow up as needed to ensure claims are resolved timely.
• Performance is based on daily call volume/effective resolution compared to assigned monthly goals