Bilingual Spanish Program Assistant in San Francisco, California at Bernal Heights Neighborhood Center

Under the direction of the Excelsior Community Center (ECC) Program Supervisor, the Bilingual Spanish Program Assistant provides a variety of administrative and program support, including a documented weekly target of individualized, one-to-one Social Service assistance. This position is characterized by a high degree of initiative, strong organization, demonstrated follow-up and follow-through skills, and an ability to work with a diverse group of staff, community members, and community partners. The position also requires proficient computer skills and strong verbal and written communication skills.

Primary Responsibilities

Provide a minimum of 15 hours per week of documented one-to-one Social Services, including individualized help completing Dalia and other public-benefits applications and answering participants' individual service questions, recorded on a monthly log by consumer name and hours per day.

Assist Senior Services Program Supervisor in carrying out administrative functions, data entry into GetCare, and overall program support for clients.

Assist in community outreach and promotion of classes.

Conduct health screenings and ensure safety and compliance during programming.

Work with special presenters, providing logistical and administrative support.

Facilitate exercise and education classes.

Coordinate and attend senior field trips.

Assist with attendee registration during activities and lunch programs.

Assist in answering program participant questions regarding ECC Senior Programs and services.

Assist ECC Social Service Coordinators by providing translation to monolingual clients.

Assist with ECC Food Pantry with signing up new participants, data entry into the pantry system, set up and overall support.

Coordinate office supply orders and facility maintenance requests.

Assist in keeping the space clean and clutter-free.

Perform other duties as assigned

Knowledge, Skills, and Experience

Bicultural and bilingual in Spanish & English required.

Prior experience in working with a diverse population and senior community.

Able to identify and resolve problems in a timely manner and gathers and analyzes information skillfully.

Proven verbal and written communication skills.

Proficiency in Microsoft Word and email programs.

Experience or desire to learn the Dalia benefits application platform.

Must be able to work independently and possess excellent follow-up and follow-through skills.

Ability to work in a diverse, multi-ethnic, multilingual environment.

Ability to lift up to 25 pounds, assist with senior activities, and support exercise programs.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle or feel objects, tools, or controls, and reach with hands and arms; the employee frequently is required to talk or hear, and occasionally required to stand, walk up and down stairs, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderately noisy; there are no unusual environmental conditions.

Employment Details

Job Type: Full time

Hours: 30 hours per week, Tuesday - Thursday 9 - 3pm, Friday 9 - 4pm, – Saturday, 9:00am–2:00pm.

Generous Benefits and paid time off package

We are an at will, equal opportunity employer.