GOVERNMENT CONTRACT SUPERVISOR in Baltimore, Maryland at GXC Inc

JOB PURPOSE

QUALIFICATIONS / EXPERIENCE

• U.S. Citizen with the ability to obtain and maintain a security clearance (Top Secret preferred), or a lawful permanent resident who is currently a member of, or who possesses a verifiable honorable discharge from, any component of the United States Armed Forces
• Possession of a Social Security Card issued by the Social Security Administration bearing the individual’s name and Social Security number
• Minimum of five (5) years of specialized experience, including project/program development and implementation, management and control of funds/resources using reporting mechanisms, and demonstrated capability managing multi-task contracts or subcontracts of varying types and complexity
• Bachelor’s degree in any field of study, or substantial and verifiable law enforcement, military, or business management experience demonstrating the capacity to manage a security force and a contract/task order of comparable scope, magnitude, and complexity
• Prior firearms experience as required for the operational environment; ability to maintain required weapons qualifications where applicable
• Ability to acquire and maintain all required customer clearances and favorable adjudications as applicable
• Ability to obtain and maintain any required state licenses and certifications
• Ability to attend and successfully complete required initial training (including up to three consecutive weeks, if required by the customer /contract)
• Proficient with Microsoft Office and common reporting tools
• Outstanding interpersonal and communication skills; verbal and written fluency in English required
• Ability to work in a team-oriented environment and independently with minimal supervision
• Ability to provide quality customer service and handle emergency situations efficiently and effectively at customer sites
• Neat and professional appearance; friendly and professional demeanor

• Contract execution discipline and accountability for post coverage and service delivery
• Supervisory leadership, coaching, and standards enforcement
• Customer facing professionalism and customer service orientation
• Quality control mindset with documentation and audit readiness discipline
• Incident response, investigation, and escalation judgment
• Operational coordination across staffing, training, compliance, and equipment
• Strong written and verbal communication; report writing capability
• Ability to manage competing priorities and maintain composure under pressure
• Proficiency with standard office and reporting tools (e.g., Microsoft Office)

• May make routine operational decisions within approved procedures to direct day-to-day post coverage, verify workforce readiness, coordinate customer-facing activities, and maintain required contract documentation and quality-control records.
• Must escalate non-routine exceptions involving staffing shortages, credentialing or compliance risks, significant incidents, property-accountability concerns, or constraints that may affect contractual performance to the Government Contract Manager.
• Authorized to approve routine schedule adjustments, post assignments, readiness corrections, incident and roster documentation, and quality-control follow-up within established procedures, post orders, and contract requirements; approval of policy exceptions, formal employment actions, or items outside of these parameters rests with the Government Contract Manager.
• Recommends corrective actions, coaching measures, risk mitigations, and process improvements based on investigations, inspections, service trends, and contract requirements; final approval for material corrective measures, disciplinary actions, and higher-risk operational decisions rests with the Government Contract Manager.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• Ability to remain alert and attentive for extended periods and make sound decisions in dynamic operational environments
• Ability to communicate clearly and professionally in person, by phone, and in writing, including preparation of incident reports and official documentation
• Frequent use of electronic devices and computer systems for scheduling, reporting, and documentation
• Ability to stand, walk, and patrol as required by the operational environment; ability to respond rapidly to emergent situations
• Ability to manage multiple tasks simultaneously, maintain composure under pressure, and apply established workflows in a timely manner
• Ability to lift, carry, and move equipment or supplies as required (up to approximately 50 lbs.), and to navigate stairs/uneven terrain as needed
• Ability to work varied schedules, including nights, weekends, and holidays, as contract requirements dictate