Analista de Experiência do Usuário JR - Temporário in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Experiência do Usuário JR - Temporário based in Brazil.

We are looking for a Junior UX Analyst to support the creation and evolution of digital experiences focused on conversational interfaces and customer journeys.
The role will contribute to squads working on innovative platforms, helping transform user needs into effective and scalable solutions.
You will collaborate with multidisciplinary teams, customers, and stakeholders to improve chatbot experiences and knowledge bases.
This position combines UX practices, content strategy, data orientation, and customer understanding to deliver meaningful interactions.
You will work in a dynamic and collaborative environment that encourages learning, creativity, and continuous improvement.
The role is offered as a temporary contract with an initial expected duration of three months, in a fully remote work model.

The role is responsible for supporting UX initiatives, ensuring that digital solutions follow usability principles, project standards, and customer experience objectives. The professional will collaborate with agile teams to design, document, and improve conversational solutions.

• Participate in agile ceremonies and collaborate with multidisciplinary squads.
• Apply UX best practices to create effective and user-centered experiences.
• Support the creation of medium-complexity flowcharts, customer journeys, and decision trees.
• Help define conversational strategies, personas, and tone of voice for chatbot development and continuous improvement.
• Assist in building chatbot knowledge bases, including FAQ structures and response flows.
• Maintain consistency in conversational patterns and customer communication standards.
• Suggest and define metrics to evaluate solution performance with support from the team.
• Participate in customer decision-making meetings and contribute UX insights.
• Create and maintain technical documentation for implemented solutions.
• Ensure implemented solutions follow established project standards and an evolutionary approach.

The ideal candidate should have knowledge of user experience principles, conversational design, and content organization, combined with strong communication and collaboration skills.

• Experience applying UX concepts to conversational interfaces and writing conversational content.
• Knowledge of chatbot knowledge base development, FAQ structuring, and response engine organization.
• Ability to create and organize medium-complexity flowcharts, user journeys, and decision trees.
• Data-oriented mindset, with the ability to suggest metrics and support continuous improvement initiatives.
• Experience documenting technical solutions and following design and project standards.
• Ability to handle negotiations, resolve conflicts, and collaborate with different stakeholders.
• Strong communication skills and ability to work effectively in agile teams.
• Intermediate English proficiency is considered a plus.
• Availability to work under a temporary contract format.

• Fully remote work model with flexible working hours.
• Healthcare and dental plans without co-payment for employees, with dependent inclusion options.
• Life insurance coverage.
• Telemedicine and access to medical specialties.
• Mental health support through online psychology services.
• Birthday day off.
• Gym membership benefit.
• Sports and nutrition coaching programs.
• Extended maternity and paternity leave.
• Pregnancy support program and childcare assistance.
• Home office support allowance.
• Monthly remote work allowance.
• Flexible meal and food allowance options.
• Private pension contribution possibility.
• Access to coworking spaces across Brazil.
• Learning platform and career development programs.
• Internal mobility opportunities.
• Profit-sharing program.
• Collaborative environment with opportunities to connect with international teams.