On-site Manager in Richmond, Virginia at PeopleShare LLC

On-Site Manager

Responsibilities

• An On-Site Manager will have responsibilities to manage/mentor an On-Site Supervisor(s). This is a senior role that will use their proven management and customer successes in order to achieve Company and Customer goals
• Provide consistent employee orientation using company standards that include safety and accident procedures and anti-harassment standards.
• Ensure compliance by maintaining proper employee records including payroll, scheduling, disciplinary and counseling, etc.
• Use of all available tools to maintain the operation of the account such as Avionte, Web Mail, and applicable timekeeping systems.
• Enforce policies specific to the client and document important information for both the client and PeopleShare.
• Control costs of the operation including overtime, unemployment, show up pay, PPE usage and worker’s comp to ensure the financial success of the operation.
• May work with branch office to implement recruiting campaigns.
• Customer Management
• Ensure customer satisfaction through identifying and addressing their needs and requirements in a timely and thoughtful manner and providing appropriate follow-up.
• Ensure compliance with PeopleShare Staffing safety guidelines with site inspections and monitoring of accidents.
• Assist customer as needed with any workforce concerns.
• Build and maintain a positive business relationship with customer through frequent and open communications with key contacts and branch management.
• May assist with resolving customer billing questions.
• Team Management
• Work in conjunction with Branch Manager to counsel and discipline employees as needed. Maintain required documentation for all performance management activities.
• Monitor and obtain signature approvals for all time tickets prior to payroll preparation. If required, enter accurate and timely payroll information in the Avionte system.
• Assure communication of all PeopleShare Staffing and client work policies and assure compliance with same.
• Provide timely unemployment and accident reporting. Monitor worker’s compensation costs and provide oversight of transitional duty assignments.

Job Requirements

• Results oriented, knowing when to take action and when to seek guidance or permission.
• Handles sensitive or difficult issues with confidence and in a calm manner and is not unduly influenced by intense emotions.
• Excellent communication (listening, speaking, writing) & diplomacy skills.
• Knowledge of Microsoft Windows, Outlook and Internet Explore. Proficient in use of Excel and Word tools.
• Experience working with ambiguous situations.
• Is assertive but respectful in communications with clients and team.
• May require bilingual skills (English and Spanish).
• Comfortable in a manufacturing or distribution center environment.
• May involve lifting of up to 50 pounds.
• Must be able to travel throughout the facility (sometimes long distances) to monitor the work of employees and communicate with customer representatives.