Sales Manager in Courtenay, British Columbia at Courtenay Nissan

Courtenay Nissan is seeking an experienced and motivated Sales Manager to join our leadership team. This is an exciting opportunity for a driven automotive professional who is passionate about developing people, delivering exceptional customer experiences, and achieving outstanding results.

As a key member of our dealership, you will play an important role in leading and supporting the sales team, driving departmental performance, and contributing to the continued success of Courtenay Nissan. If you are a hands-on leader who thrives in a fast-paced environment and is committed to building a positive, high-performing culture, we encourage you to apply.

Role Summary:

The Sales Manager is responsible for overseeing the daily operations of the dealership’s new and used vehicle sales department. This includes coaching and mentoring the sales team, driving performance to achieve targets, ensuring exceptional customer satisfaction, and supporting the overall profitability of the dealership. The ideal candidate is a strong leader with proven experience in automotive sales management, excellent communication skills, and a passion for helping both employees and customers succeed.

Key Responsibilities:

• Lead, motivate, and support the sales team to achieve individual and departmental sales goals.
• Recruit, train, and develop sales staff, ensuring ongoing professional growth and high performance.
• Monitor and manage the sales process, including lead management, follow-up, and closing ratios.
• Work closely with the Finance & Insurance team to maximize profitability while maintaining customer satisfaction.
• Develop and execute sales strategies and marketing initiatives in partnership with dealership leadership.
• Ensure compliance with all regulatory requirements, company policies, and brand standards.
• Monitor inventory levels and collaborate with the GM/GSM on ordering, pricing, and merchandising.
• Handle customer escalations and resolve concerns in a professional and timely manner.
• Track, analyze, and report on key sales metrics to identify opportunities for improvement.
• Promote a positive team culture that aligns with the values of the Steve Marshall Group.

Qualifications & Requirements:

• Minimum 3–5 years of automotive sales management experience (or equivalent sales leadership role in a related industry).
• Proven track record of meeting or exceeding sales targets.
• Strong leadership skills with the ability to coach, mentor, and inspire a team.
• Excellent communication, negotiation, and customer service skills.
• Proficient in CRM systems, dealership management software, and Microsoft Office Suite.
• Strong business acumen with the ability to analyze data and make informed decisions.
• Valid driver’s license with a clean driving record.

At Courtenay Nissan, we are committed to creating a workplace where employees can grow, succeed, and make a meaningful impact. We offer a supportive team environment, opportunities for professional development, and the chance to be part of a respected dealership within the community.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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