Senior Impact Manager, Customer Success in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Impact Manager, Customer Success in United States.

This role is focused on driving measurable customer success outcomes within healthcare systems by ensuring effective adoption, retention, and expansion of digital resuscitation solutions. You will act as a trusted advisor to hospital and health system stakeholders, helping them translate clinical and operational needs into actionable strategies that maximize value from the platform. The position combines strategic account management, consultative problem-solving, and cross-functional collaboration to ensure customers achieve sustained impact. You will lead discovery conversations, facilitate executive-level business reviews, and guide customers through complex decision-making processes. At the same time, you will mentor and coach internal team members, helping elevate overall customer success capabilities. This is a highly relationship-driven role where your work directly contributes to improving clinical readiness and patient outcomes.

You will own strategic customer relationships and drive value realization across key accounts while supporting team development and cross-functional alignment, including:

• Leading structured discovery sessions to understand customer needs, workflows, financial drivers, and organizational priorities.
• Diagnosing root causes of customer challenges and designing solutions that improve adoption, retention, and measurable outcomes.
• Building and maintaining multi-level relationships across hospital systems, including clinical, operational, and executive stakeholders.
• Facilitating executive business reviews that demonstrate ROI, progress, and long-term value realization.
• Guiding customers through decision-making processes, anticipating objections, and ensuring alignment across stakeholders.
• Supporting account growth by identifying expansion opportunities and ensuring successful product adoption.
• Collaborating with internal teams such as marketing, operations, finance, and sales to deliver a seamless customer experience.
• Tracking customer health, usage, and engagement to proactively mitigate risks and identify opportunities.
• Acting as a mentor and coach to other customer success team members, sharing best practices and supporting professional development.
• Promoting a culture of continuous learning, accountability, and consultative excellence within the team.

The ideal candidate is an experienced customer success or account management professional with strong consultative and leadership capabilities:

• Bachelor’s degree in business, life sciences, or a related field (or equivalent experience).
• 7+ years of experience in customer success, account management, field sales, or relationship management roles.
• Prior experience leading or mentoring a team or function is required.
• Strong ability to conduct discovery, diagnose business challenges, and translate insights into actionable solutions.
• Proven success in managing complex, multi-stakeholder enterprise relationships.
• Strong business acumen with the ability to understand financial metrics, ROI, and healthcare industry dynamics.
• Excellent communication and facilitation skills, including presenting to executive-level audiences.
• Ability to influence without authority and drive consensus across diverse stakeholders.
• Willingness and ability to travel frequently for customer meetings (including overnight travel when needed).
• Valid driver’s license required.

• Competitive base salary ranging from $115,000 to $120,000 annually.
• Eligibility for annual bonus and additional incentive compensation.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) plan with employer match and profit-sharing opportunities.
• Generous paid time off and company holidays.
• Remote work flexibility with periodic travel for customer engagement.
• Tuition reimbursement and student loan assistance programs.
• Professional development and coaching opportunities.
• Wellness reimbursement and employee assistance programs.
• Inclusive, mission-driven environment focused on improving patient outcomes.