Collections Specialist - Back Office - Remote in Raleigh, North Carolina at defi AUTO, LLC

About defi SOLUTIONS:

At defi SOLUTIONS, we work with a variety of financial institutions, including banks, credit unions, and finance companies, to help them streamline and enhance their operations. Our all-in-one platform offers a range of services from loan origination and servicing to in-depth analytics, supported by advanced technology. These flexible and scalable solutions adapt to the changing needs of both lenders and borrowers. We are backed by industry leaders such as Warburg Pincus, Bain Capital Ventures, and Fiserv, and bring together expertise of defi SOLTUOINS and the former Sagent Auto Lending to deliver top-notch solutions.

What is in it for You?

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• Day One - Comprehensive Benefits Package
• We encourage your individual growth and look to promote within!

Workplace Values: The Collections Specialist will be expected to operate in line with our workplace values which are:

• Get it done
• Win as a team
• Better everyday
• Do it with passion

About the Role: Our back-office collections team is looking to fill repossession and insurance positions to support our auto lending portfolio. In this role, you will be key in helping the company achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!

Duties and Responsibilities:

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
• Review, canceland file claims against ancillary insurance products
• Manage customer warranty and Gap Claims
• Total Loss vehicle processing
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned
• All other duties as assigned

Required Qualifications:

• HS Diploma or GED
• 3+ years customer service or back-office experience in a high-volume environment
• Excellent verbal and written communication skills
• Comfortable working with numbers
• Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Easily manage through change

Travel required:

• No travel is required for this position

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.