Customer Care Coordinator in Edison, New Jersey at Warehouse Labor

Location: Edison, NJ
Job Type: Full-Time | Temp-to-Hire
Schedule: Monday – Friday | 8:00 AM – 5:00 PM (Overtime as needed)
Pay: $24.00 - $28.00 per hour, based on experience
Benefits: Medical Insurance, 401(k), Paid Sick Time

Warehouse Labor is seeking an experienced Customer Care Coordinator for one of our premier logistics and distribution clients in Edison, NJ. This is an excellent opportunity for a motivated customer service professional with logistics or warehouse experience who enjoys working in a fast-paced environment and providing exceptional support to customers.

If you are organized, detail-oriented, and committed to delivering outstanding customer service, we encourage you to apply.

• Respond to customer inquiries regarding shipments, billing, invoicing, and service requests.
• Track and trace shipments while providing timely updates to customers.
• Prepare rate quotes and assist with customer account inquiries.
• Process warehouse accessorial billing accurately and in a timely manner.
• Coordinate shipments to ensure orders are scheduled and delivered on time.
• Investigate and process overage, shortage, and damaged freight claims.
• Maintain accurate customer records and update account requirements as needed.
• Communicate effectively with customers, warehouse personnel, carriers, and management.
• Prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
• Deliver exceptional customer service and resolve customer issues professionally.

• Minimum of 1 year of customer service experience in the logistics or transportation industry.
• Minimum of 1 year of warehouse distribution experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Experience using Warehouse Management Systems (WMS) and Transportation Management Systems (TMS) is preferred.
• Ability to work independently and collaboratively within a team.
• Strong work ethic with dependable attendance and punctuality.

• Competitive pay: $24.00 - $28.00 per hour, based on experience.
• Temp-to-hire opportunity with long-term career potential.
• Monday-Friday schedule with overtime opportunities as needed.
• Medical Insurance.
• 401(k) Retirement Plan.
• Paid Sick Time.
• Professional, team-oriented work environment.
• Opportunity to work with a respected leader in the logistics and distribution industry.

To be considered for this position, applicants must:

• Submit a current resume.
• Successfully complete an interview with a Warehouse Labor recruiter.
• Successfully complete a client interview, if selected.
• Be authorized to work in the United States.
• Successfully pass any pre-employment requirements, including background screening and/or drug testing, if required by the client.

If you have a passion for customer service and experience in logistics or warehouse operations, we'd like to hear from you. Submit your resume today to begin the hiring process. Qualified candidates will be contacted to schedule an interview.

Warehouse Labor is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We recruit, hire, train, promote, and compensate employees based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, military status, citizenship status, or any other status protected by applicable federal, state, or local law.

Warehouse Labor is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you require an accommodation to complete an application or participate in an interview, please notify our recruiting team.