Account Servicing Administrative Assistant in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Servicing Administrative Assistant I based in the United States.

This role provides essential administrative and customer service support within an Account Servicing team.
You will help ensure account requests, documentation, correspondence, and system updates are handled accurately and efficiently.
The position combines data entry, account research, customer communication, document management, and general office support.
You will work closely with internal teams and external partners, including title companies, when needed.
Success in this role requires strong organization, attention to detail, professionalism, and the ability to meet deadlines.
The position is ideal for someone who enjoys structured administrative work while adapting to changing priorities.
This is an onsite, full-time opportunity with a collaborative office environment and opportunities to support broader business operations.

• Handle daily administrative activities for the Account Servicing department, including account research, customer requests, data entry, and the distribution of inbound and outbound correspondence.
• Accurately upload and maintain documents within the designated system of record, ensuring information is complete and properly organized.
• Review and respond to emails and inquiries relating to account balances, payoffs, and appropriate account decisions.
• Correspond with title companies when required to support subordination-related requirements and documentation.
• Follow established policies, procedures, and quality standards to complete assigned work accurately and within required deadlines.
• Provide support and backup coverage for other Administrative Assistants and assist with cross-training administrative staff on assigned processes.
• Support general office operations by greeting visitors and staff, coordinating visitor accommodations, maintaining an organized workspace, and providing appropriate information and assistance.
• Take on additional administrative projects and responsibilities as assigned by management, adapting effectively as priorities change.

• High school diploma or GED equivalent is required.
• At least 2 years of office administration and/or customer service experience.
• Strong typing and computer skills, with the ability to enter information accurately and efficiently into business systems.
• Excellent attention to detail and the ability to maintain accuracy while handling repetitive or deadline-sensitive tasks.
• Strong verbal and written communication skills, including a professional and courteous telephone presence.
• Ability to follow direction, collaborate effectively with colleagues, and contribute positively to a team environment.
• Comfortable managing multiple priorities, working under deadlines, and maintaining concentration in a busy administrative setting.
• Reliable, self-motivated, adaptable, and able to respond productively to changing requirements.
• The role is fully onsite Monday through Friday, with a schedule of either 8:00 AM–5:00 PM with a one-hour lunch or 8:30 AM–5:00 PM with a 30-minute lunch.
• The work environment involves significant time sitting, typing, using a computer, and communicating by telephone.

• Salary: $18.00–$19.00 per hour.
• Health coverage: Medical, dental, and vision benefits available from day one.
• Flexible spending: HSA and FSA options.
• Retirement: 401(k) plan with company match and enrollment available from day one.
• Time off: Paid time off, sick time, and volunteer time off.
• Family support: Paid parental leave options.
• Insurance: Employer-paid life and disability coverage.
• Wellbeing: Access to a wellbeing-on-demand program.
• Work environment: Flexible workplace practices and a casual dress code.
• Certain benefits may vary based on employment status or applicable eligibility requirements.