Director, Physical Security Solutions in New Mexico, New Mexico at Advanced Network Management Inc

Welcome to ANM. This application is the first step in completing your onboarding as our new Director of Physical Security Solutions. Please review the role job description below and complete the application to initiate the hiring process.

Who We Are:

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies.

Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.

Benefits and Compensation:

ANM offers a comprehensive benefits package including:

Compensation for this position has been agreed upon and confirmed in your ANM offer of employment.

The Role

The Director of Special Systems is responsible for leading ANM's Physical Security Solutions organization, including project delivery, engineering, field operations, PMO, service, and business growth. This leader ensures exceptional client experiences while driving operational excellence, financial performance, and employee development across a multi-state delivery organization.

This role partners closely with Sales, Solution Architects, Operations, and strategic manufacturer partners to grow ANM's Special Systems business while delivering high-quality physical security and low-voltage infrastructure projects.

What You Will Do

Operational Leadership

• Lead all Special Systems delivery operations across multiple regions.
• Own project execution from sales handoff through closeout.
• Ensure consistent delivery methodologies, documentation standards, and quality control.
• Develop scalable processes that improve efficiency, profitability, and customer satisfaction.
• Drive operational excellence across PMO, engineering, field services, warehouse, and subcontractor management.

Financial Management

Own the financial performance of the Special Systems business including:

• Revenue growth
• Gross profit
• Labor utilization
• Project margin
• Forecasting
• Resource planning
• Change order management
• Operational KPIs
• Develop quarterly business reviews and operational scorecards.

Team Leadership

Lead and develop a high-performing organization including:

• Project Managers
• Project Coordinators
• Field Supervisors
• Engineers
• Technicians
• Apprentices
• Interns
• Solutions Engineers

Client Experience

Ensure ANM delivers a best-in-class customer experience by:

• Maintaining executive relationships
• Leading project escalations
• Supporting strategic accounts
• Driving continuous improvement from customer feedback
• Ensuring successful project delivery

Sales Partnership

Partner with Sales and Solution Architects to:

• Support strategic pursuits
• Participate in customer meetings
• Develop delivery strategies
• Improve project estimating
• Increase services attachment
• Expand recurring services opportunities

Travel
Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.

ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.