Customer Service Supervisor in New Bedford, Massachusetts at Baycoast Bank

Customer Service Supervisor

Location: Ashley Blvd Branch, New Bedford MA

Bilingual: Spanish/Portuguese a plus but not required

Are you a passionate leader who thrives on delivering outstanding service and developing high-performing teams? At BayCoast Bank, we’re looking for a Customer Service Supervisor who will bring energy, leadership, and customer focus to our branch team.

In this role, you’ll be the driving force behind exceptional customer interactions—coaching your team, solving challenges, and helping customers achieve their financial goals. If you enjoy mentoring others, making an impact in your community, and growing your career in banking, we want to hear from you!

Lead & Inspire:
- Supervise, coach, and develop teller staff
- Provide ongoing training and feedback
- Manage staffing schedules

Deliver Outstanding Customer Service:
- Handle customer inquiries and resolve issues
- Build strong relationships with customers

Drive Results & Growth:
- Identify referral opportunities
- Support sales initiatives and branch goals

Ensure Operational Excellence:
- Oversee teller operations and cash handling
- Maintain compliance with policies

Be a Team Player:
- Collaborate across departments
- Participate in community events

- Minimum 1 year teller experience
- Strong leadership skills
- Customer-focused mindset
- Knowledge of banking products
- Strong attention to detail
- Positive attitude and reliability

We believe in making a difference for our customers, community, and employees. Our core values:
- Take pride in what you do
- Believe your work matters
- Care about people
- Maintain a positive attitude

- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Educational assistance
- Tuition assistance
- Defined Benefit Pension Plan
- Employee banking perks
- Career advancement opportunities

- Ability to lift up to 50 lbs
- May require evenings or weekends
- Travel between locations may be required