Collector in Windsor Mill, Maryland at Securityplus Federal Credit Union

About Securityplus Federal Credit Union:

Since 1938, Securityplus Federal Credit Union has proudly served our members and communities as a not-for-profit financial institution. Our mission is to empower people with financial security, providing the tools, resources, and guidance they need to reach their goals with confidence.

Guided by our CARES values of Collaboration, Agility, Respect, Excellence, and Spirit, we create meaningful connections and deliver exceptional service in everything we do. We believe in doing what is right for our members, supporting one another as a team, and making a positive impact that extends far beyond our branches.

Our vision is to be our members' first choice by providing experiences that inspire trust, confidence, and long-term relationships. When you join Securityplus, you become part of a purpose-driven team that believes in service, growth, and the power of community.

About this Role:

Are you a problem-solver who can handle tough conversations with ease? We're looking for a Collector to collect on past due loan products that may include unsecured loans, vehicle loans, home equity, and credit cards, along with negative deposit accounts, while always working within Credit Union policies and procedures and all applicable laws and regulations.

You'll work directly with delinquent members, helping to resolve difficult situations such as repossessions, garnishments, and foreclosures. This role requires someone who thrives under pressure, has experience in collections, and can turn a challenging conversation into an opportunity for resolution. You will play a vital role in minimizing liabilities and maximizing recoveries while maintaining a strong member-first mindset.

If you're experienced in collections, skilled at defusing tense situations, and passionate about helping improve the lives of our members, this could be the perfect opportunity for you.

In this full-time, non-exempt, hybrid role, you'll be responsible for:

Executing Effective Collections

Lead collection efforts with delinquent members, focusing on recovering payments through proactive communication and consistent follow-up. Post and transfer late payments and payments to negative deposit accounts, prepare and mail member correspondence, and keep member information current in the system. Balance empathy and professionalism to maintain positive member relationships throughout the collection process.

Handling High-Pressure Conversations

Manage difficult conversations with distressed members, including those facing repossession, garnishment, or foreclosure, using emotional intelligence and de-escalation techniques. Defuse tense situations and provide clear solutions that help guide members through challenging circumstances.

Locating Members and Researching Accounts

Perform skip tracing to reach members and resolve accounts, including pulling credit reports, using specialized software, and collaborating with third-party partners of the Credit Union.

Maximizing Recoveries

Leverage data-driven insights and member interactions to implement strategic solutions that reduce Credit Union liabilities and increase recoveries. Process required claims on loan products and assist members with any corrections needed on their accounts.

Delivering Impactful Results

Continuously assess members' financial situations, adapting repayment plans as needed to keep accounts current. Resolve issues efficiently and establish sustainable agreements that support long-term stability and timely payment for both members and the Credit Union.

Maintaining Records and Reporting Trends

Maintain accurate records, files, and reports on all collection activity, and inform management of trends that contribute to delinquent and charged-off loans.

Ensuring Regulatory Excellence

Rigorously adhere to all applicable laws, regulations, and internal policies throughout the collections process. Stay informed of changes in regulatory standards so every step is ethical, compliant, and focused on protecting both the Credit Union and its members.

Collaborating Across Teams

Partner across departments and with third-party partners of the Credit Union to address member needs, reduce financial losses, and strengthen the Credit Union's overall service effectiveness.

What You'll Bring to the Table:

• High school diploma or equivalent
• Experience in collections, preferably within a credit union or financial services environment
• Strong problem-solving skills with the ability to think critically and find workable solutions for members
• Ability to hold difficult conversations with empathy and professionalism while achieving results

Preferred:

• Three (3) years of experience working in a collections department
• Knowledge of collections laws and practices

Why You'll Love Working at Securityplus:

Mission-Driven Organization:

You'll be part of a credit union that empowers people with financial security.

Competitive Salary & Benefits Package:

We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus.

Opportunities for Career Growth:

We value internal development and offer opportunities for career progression into new roles and other departments.

Work-Life Balance:

We believe in work/life balance. No burnout allowed here!

Culture of Fun and Collaboration:

No egos, no endless meetings. Just a team of passionate people who genuinely love working together.

Equal Employment Opportunity

Securityplus Federal Credit Union provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Reasonable Accommodations Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Securityplus Federal Credit Union to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Securityplus Federal Credit Union's Human Resources Department at 410.281.6200.

Physical Demands and Work Environment

This position involves typical office work such as the use of the PC, reviewing manuals and related office papers, the use of the telephone, fax, and photocopy machines. While performing the duties of this job, the employee is required to sit, occasionally stand, walk, reach, talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

At Will Statement

Your employment with Securityplus Federal Credit Union is on an at-will basis, meaning either you or the Company can terminate the employment relationship at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Securityplus Federal Credit Union is not guaranteed for any length of time.

Ready to Join Us?

We're looking for someone who is ready to roll up their sleeves and help our members find their way back to solid ground. If you're ready to make an impact, we'd love to see your resume and cover letter. Tell us how your experience and approach will help our members and why you're excited about joining Securityplus.