Industrial Customer Support & Logistics Specialist in Pasadena, Texas at SBP Holdings

• Process customer orders, inventory receipts, and cycle counts accurately in ERP and other business systems.
• Respond to questions about products, pricing, availability, order status, and delivery schedules.
• Prepare quotes and help customers identify suitable products, using technical specifications and catalogs as needed.
• Track open orders and proactively update customers about delays, backorders, and changing delivery dates.
• Coordinate order fulfillment with sales, purchasing, warehouse, and operations teams.
• Monitor overseas containers, including vessel ETA changes, port arrivals, and customs release status.
• Enter vessel and container details in the ERP system to support landed-cost calculations and inventory receiving.
• Work with suppliers, freight brokers, and LTL and truckload carriers to request freight quotes, arrange pickups, trace shipments, and address transit delays.
• Resolve customer concerns, returns, credits, and warranty issues promptly and professionally.
• Maintain accurate customer, account, pricing, and order documentation.
• Support inside and outside sales with quotations, order documents, and customer reports.
• Help customers with inventory questions, product sourcing, and alternatives when an item is unavailable.
• Build strong customer relationships and contribute to service goals for responsiveness, accuracy, and satisfaction.
• Follow company procedures and safety standards, including in warehouse or manufacturing areas.

• Customer service experience in industrial distribution, manufacturing, or a related business.
• Experience with industrial hose, rubber products, fittings, fluid conveyance, or similar product lines is especially relevant.
• Strong communication skills and a responsive, helpful approach to customer questions.
• Familiarity with order-to-cash processes, inventory, and supply chain coordination.
• Experience preparing quotes and working with pricing structures or contract accounts.
• Comfort using ERP or business systems and common computer applications.
• Ability to read basic product specifications and catalogs.
• A detail-oriented, proactive approach to solving problems and improving processes.
• Ability to work independently while collaborating effectively across teams.

• Prolonged periods of sitting and working at a computer.
• Frequent communication by phone, email, and video conference.
• Ability to navigate warehouse and/or manufacturing areas.
• Ability to move materials within the warehouse.

#LI-KK1