Salesforce Solution Architect, Service Cloud Voice in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Salesforce Solution Architect, Service Cloud Voice in Canada.

This role sits at the forefront of customer experience transformation, combining Salesforce expertise with advanced contact center technologies to deliver intelligent, AI-powered service solutions. You will design and implement scalable Service Cloud Voice and Amazon Connect architectures that enhance customer engagement and streamline support operations. Acting as a trusted advisor, you will translate complex business requirements into robust, scalable Salesforce solutions tailored to enterprise needs. The position requires close collaboration with clients, technical teams, and AI specialists to deliver end-to-end implementations. You will also play a key role in shaping solution strategy, ensuring best practices in contact center design and Salesforce architecture. This is an opportunity to contribute to cutting-edge AI and CRM innovation in a fast-evolving digital environment.

• Lead the design and implementation of Salesforce Service Cloud Voice and Amazon Connect solutions aligned with client business needs and contact center strategies.
• Conduct business process reviews and requirements-gathering sessions to translate customer needs into scalable technical solutions.
• Architect and configure Salesforce solutions using declarative tools such as Flows, Process Builder, and Lightning components.
• Design contact center workflows, including routing strategies, customer service processes, and AI-enabled enhancements.
• Develop technical specifications, solution designs, and implementation documentation for delivery teams and stakeholders.
• Oversee full project lifecycle execution, ensuring high-quality delivery from discovery through deployment and training.
• Serve as a key client-facing advisor during pre-sales, discovery, and solution design engagements.
• Partner with AI and technical teams to integrate advanced capabilities into Salesforce-based customer service solutions.
• Ensure adherence to Salesforce architecture best practices, release management, and deployment governance.
• Provide end-user training, documentation, and post-implementation support to ensure successful adoption.

• 3–5+ years of hands-on experience in Salesforce implementation, configuration, or development roles.
• Strong expertise in Salesforce Service Cloud, with additional exposure to Sales Cloud or Experience Cloud considered an asset.
• Proven experience designing and delivering customer service or contact center solutions.
• Solid understanding of Salesforce architecture, including Lightning Experience, Flows, and application lifecycle management.
• Experience with integration and configuration of Service Cloud Voice and Amazon Connect is highly desirable.
• Strong client-facing experience across discovery, solution design, and enterprise implementation projects.
• Familiarity with contact center operations, routing strategies, and customer service workflows.
• Knowledge of release management, deployment processes, and governance best practices.
• Salesforce certifications are considered a strong advantage.
• Strong communication, collaboration, and stakeholder management skills.
• Adaptability, attention to detail, and a strong problem-solving mindset.
• Exposure to VOIP technologies (SIP, WebRTC), workforce management, or dialer systems is a plus.

• Competitive compensation package aligned with experience and expertise.
• Remote-friendly work model with flexibility across Canada.
• Opportunity to work on cutting-edge AI-driven Salesforce and contact center solutions.
• Exposure to large-scale enterprise transformation projects across multiple industries.
• Strong focus on professional growth, certifications, and continuous learning.
• Collaborative and inclusive team culture with strong emphasis on innovation.
• Flexibility to balance personal commitments with work responsibilities.
• Opportunity to work with leading experts in Salesforce, AI, and customer experience technologies.
• Travel opportunities for select client engagements (up to approximately 25%).
• Dynamic, high-impact environment focused on delivering measurable customer outcomes.