Manager, Workstation Support - Information Systems in Mountain Home, Arkansas at Baxter Health

SUMMARY: Responsible and accountable for planning, design, management, and deployment of enterprise server/workstation technical support including oversite of configuration, administration, and maintenance of all related hardware/software and end-user technical support for the enterprise.

BAXTER HEALTH COMPLIANCE RESPONSIBILITIES

Understands and adheres to Baxter Health standards as they appear in Healthstream Policy Manager.

Required to work with the Director of Information Systems regularly to carryout, initiate and/or implement best practices for the Baxter Health Information Systems Department.

JOB REQUIREMENTS

Education: Bachelor’s Degree in Computer Science or related field preferred.

Experience: Minimum 5 years of experience in enterprise technical support. Supervisory experience/training required. Excellent organizational, communication, and diplomacy skills required. Previous call center experience required. Hardware/software installation, configuration, and administration skills required.

Other: Significant working knowledge of Windows operating systems, MS active directory, hardware & software troubleshooting required.

Preferred Education/Experience: ITIL framework experience recommended.

Primary Source Verification:

Original Transcripts

Safety Sensitive Designation:

No

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform the following: Must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions. Spend eight (8) hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse, daily. Ability to regularly stand and walk, occasionally bend, squat and twist, and occasionally lift up to 50 pounds using proper body mechanics. Must have a keen sense of hearing and visual acuity with or without correction. Must be able to handle critical and highly stressful situations with efficiency and composure.

Work Environment

Office setting, within a hospital environment

Position Type and Expected Hours of Work

This is a position in a hospital setting which is open 24 hours a day, 365 days a year.

Flexible work schedule, 5 days a week, Monday – Friday, 8-hour shifts.