Vendor Program Analyst in Grand Rapids, Michigan at Etna Shared Services

Join the team that has been powering growth and an excellent reputation for over 60 years!

Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.

What We Offer:

• Competitive compensation and benefits package
• 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
• Professional development opportunities to support your growth.
• A collaborative and inclusive work environment that values your contributions.
• The fun challenge of working in a fast-paced, multi-location, diverse business function environment.

The Vender Program Analyst is responsible for managing the full lifecycle of vendor rebate and incentive programs to help maximize company profitability and ensure accurate rebate recovery. This role oversees rebate setup, tracking, reconciliation, reporting, and analysis while partnering closely with Pricing, Sales, Accounting, and Vendor partners.

The ideal candidate is highly analytical, detail-oriented, and comfortable working with large sets of data to identify opportunities, resolve discrepancies, and provide actionable insights that support strategic business decisions.

Essential Duties & Responsibilities

• Deliver a positive customer experience by supporting internal and external partners with professionalism and responsiveness
• Serve as the primary point of contact for rebate-related inquiries through the rebates@etnasupply inbox, ensuring timely review and follow-up
• Manage, organize, track, and reconcile vendor incentive programs including rebates, co-op funds, and vendor-supported promotions
• Maintain vendor rebate programs within the Eclipse ERP Vendor Volume Rebates (VVR) module, including setup, updates, and reconciliation
• Audit rebate payments and credits to ensure accuracy and investigate discrepancies with vendors and internal teams
• Analyze rebate and incentive performance to identify opportunities that improve profitability and maximize rebate recovery
• Support forecasting and planning efforts through historical rebate and sales analysis
• Partner with Sales, Pricing, and Vendor Management teams to fully utilize available vendor marketing and co-op program funds
• Administer customer rebate agreements while ensuring accuracy, compliance, and proper documentation
• Evaluate rebate structures, incentives, vendor programs, and sales performance to provide insight into vendor profitability
• Utilize reporting and analytics tools, including Phocas, to generate meaningful business insights and performance reporting
• Maintain working knowledge of Eclipse and Eterm systems, including Report Writer functionality
• Provide backup support for Pricing, Cost Updates, and Product Maintenance/PDW functions when needed
• Assist with product file organization and optimization initiatives to improve reporting accuracy and automation
• Collaborate effectively across departments to resolve issues and support business operations
• Participate in special projects and continuous improvement initiatives

Knowledge, Skills & Abilities

• High level of integrity, professionalism, confidentiality, and accountability
• Excellent communication, analytical, problem-solving, and decision-making skills
• Confidence and professionalism to support and explain pricing or rebate recommendations when needed
• Understanding of basic business and financial concepts
• Strong mathematical and data analysis skills
• Experience with Eclipse ERP preferred

Education & Experience

• Bachelor’s degree preferred; or
• Minimum of five years of related experience and training; or
• Equivalent combination of education and relevant experience