Front Desk Supervisor in Napa, California at River Terrace Inn, a Noble House Hotel

Front Desk Supervisor at the River Terrace Inn, our beautiful river front location, in the heart of the Napa Valley

River Terrace Inn

Come work and be part of the River Terrace Inn Team (RTI). The RTI features luxurious accommodations, personalized service, and a pristine riverfront setting with an enchanting blend of modern elegance, laid-back California charm and the energy of downtown Napa just steps away from Napa’s best shopping, tasting rooms, and Oxbow Market.

THE JOB

As a Front Desk Supervisor, you will assist the Hotel Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with hotel policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

RESPONSABILITIES:

• Communicate effectively both verbally and in writing to provide clear directions to staff.
• Assign and instruct guest service agents in details of work.
• Observes guest service and bell attendant performance and encourages improvement.
• Greet guests immediately with a friendly and sincere welcome.
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including guest contact, payment and room rate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks and other forms of payment.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
• Make decisions and act based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations.
• Comply with attendance rules and be available to work on a regular basis.
• Oversee daily front office operations to ensure efficiency and guest satisfaction.

· Monitor the front desk area for cleanliness, organization, and presentation standards.

• Proactively anticipate guest needs and provide solutions to enhance their experience.

· Handle VIP arrivals, ensuring special requests are fulfilled and accommodations meet expectations.

• Troubleshoot and resolve issues with property management systems (PMS) or other technology tools.
• Ensure compliance with hotel policies, including safety, security, and emergency procedures.

· Serve as the point of contact for emergency situations until the manager arrives.

· Act as the Manager on Duty (MOD) in the absence of the General Manager or Hotel Manager, taking full leadership responsibility to address guest concerns, operational needs, and other situations within their scope of empowerment.

QUALIFICATIONS/REQUIREMENTS

We are looking for individuals with a positive, service driven attitude who are looking to be a part of creating exceptional experiences for our guests! This role requires high energy, attention to detail, a welcoming personality, and a big smile. Prior cash handling experience necessary

• High School Diploma or equivalent.
• One year experience in customer service in hospitality or similar industry.
• Ability to communicate effectively with guests and other team members.
• Read, write and speak English fluently.

WHAT WE OFFER:

In return, the Front Desk Supervisor will be rewarded with competitive compensation. We offer Pay on Demand and a 401k savings plan which you will be eligible to join after 90 days of employment. The Company match is currently 50 cents per dollar of employee contribution up to 6% and is subject to change. The match is effective on the first of the quarter following one year of employment. In addition, employees are eligible for the Noble House Team Member and Family & Friends Rate discount Program at Noble House properties.

CALL TO ACTION:

If you enjoy being a part of a dynamic team, meeting new people and accept new challenges, we invite you to apply and become a River Terrace Inn Front Desk Supervisor.

NOBLE HOUSE Culture

We are a group of individuals who share a passion for hospitality. The people who best fit River Terrace Inn are hard-working, reliable team players who enjoy providing a top tier guest experience with a positive ‘can do' attitude and a commitment to learn.

DEIA Statement

At River Terrace Inn, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Pay: $24.00 per h/r

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.