Manager of Home Health and Hospice Referral Intake in Kirkland, Washington at EvergreenHealth

Position Title: Manager of Home Health and Hospice Referral Intake

Description

Wage Range: $141,044 - $225,659 per year

Who We Are
EvergreenHealth is one of largest, most innovative stand-alone Home Health providers in the nation with a local vision, dedicated to serving patients and families in the Pacific Northwest since 1992. From Everett to South Seattle and beyond, our compassionate, skilled providers have the opportunity to provide care in their own community. To learn more and hear from our staff click here:Join EvergreenHealth Hospice & Home Care

Our Team
As an interdisciplinary team we work together to enrich the health and wellbeing of every life we touch. Our care teams are composed of the following:

• Nurses (RN & LPN)
• Certified Wound Care Specialists
• Psychiatric Nurses
• Physical Therapists
• Occupational Therapists
• Speech Therapists
• Social Workers
• Certified Nursing Assistants (Home Health Aides)

Job Summary

Provides leadership and oversees daily operations for Home Health and Hospice referral intake and reception departments. Oversees daily Home Health and Hospice referral intake operations, including department support operations. Develops and oversees referral intake process flow improvement, including the evaluation and implementation of referral intake efficiency improvements.

Primary Duties:

1. Manages department staff. Oversees recruitment and hiring, establishes productivity standards and expectations, coaches and motivates staff, monitors performance including completion of performance appraisals, and participates in disciplinary action and termination process.
2. Develops and maintains departmental standards and operating objectives to ensure laws, regulations, policies, and procedures are followed.
3. Works closely with department staff to identify and resolve problems by providing accurate, supportive assistance.
4. Assists in the development and implementation of strategic plans for EHCS, focusing on patient access to Home Health and Hospice services. Establishes, implements, communicates, and monitors short- and long-range organizational goals, objectives, policies, and operating procedures.
5. Develops and implements workflows and procedures that enhance the efficiency and effectiveness of office and support operations.
6. Participates in the development and implementation of performance improvement activities.
7. Oversees the admission of Home Health and Hospice patients, monitors patient flow, and coordinates referral volumes to match clinical capacity and budgeted volumes.
8. Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:

• Bachelors degree in Nursing, Health Care, Public Administration, or related business/clinical field or equivalent combination of education and experience
• 3 years of clinical experience.
• 1 year of supervisory/managerial or leadership experience, including demonstrated leadership skills to develop and implement complex operations.
• Clinical license in the State of Washington in a health-related field, with preference for license as a Registered Nurse, Physical Therapist, or Occupational Therapist.
• Knowledge and understanding of client-centered, customer-driven program design.
• Knowledge of State and Federal statutes regarding release of client information and State, Federal, and Joint Commission regulations regarding Home Health, Hospice, and mental health services.

DESIRED for the position:

• Home Health and/or Hospice experience.
• 3 years of supervisory, management, or administrative experience.

Benefit Information:
Choices that care for you and your family

At EvergreenHealth, we appreciate our employees commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans (457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

Kirkland Employee Benefits | Kirkland, WA | EvergreenHealth

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