Director, Infusion Therapy Services in Galveston, Texas at University of Texas Medical Branch

Summary:

The Director of Infusion Therapy Services provides strategic, operational, and financial leadership for infusion therapy services (chemotherapy and non-chemotherapy) across multiple campuses within the health system. This role works collaboratively with physician leaders, nursing leadership, pharmacy, and executive administration to ensure high-quality, safe, patient-centered infusion services while driving operational efficiency, regulatory compliance, growth, and innovation. The position operates with a high degree of independence and accountability.

Scope: Health system-wide responsibility across three (3) campuses and associated outpatient infusion centers.

Responsibilities:

Operational Leadership & Management

• Leads and oversees day-to-day infusion therapy operations across multiple campuses, including hospital-based and outpatient infusion centers.
• Ensures safe, efficient delivery of chemotherapy and non-chemotherapy infusion services in alignment with clinical best practices, nursing standards, and organizational priorities.
• Develops, implements, and monitors key performance indicators (KPIs) related to access, throughput, capacity utilization, patient experience, quality, and safety.
• Drives continuous improvement initiatives to optimize patient flow, chair utilization, scheduling models, and staffing efficiency.

Regulatory Compliance & Quality

• Institutional regulatory requirements related to infusion therapy, hazardous drug handling, and medication safety.
• Partners with nursing, pharmacy, quality, and safety teams to reduce risk
• Ensures compliance with CMS, Joint Commission, USP 797/800, state, and outcomes, and support accreditation readiness.

Financial & Budgetary Oversight

• Develops, manages, and monitors the infusion services operating budget, including labor, supplies, pharmaceuticals (in collaboration with pharmacy), and capital equipment.
• Analyzes financial performance, identifies cost containment opportunities, and implements resource optimization strategies.
• Prepares business plans and pro formas for new infusion programs, expanded services, extended hours, or new site development.

Stakeholder Collaboration & Coordination

• Serves as the primary administrative liaison for infusion therapy services across campuses.
• Collaborates closely with physician leadership, nursing leadership, pharmacy, revenue cycle, finance, IT, and supply chain to ensure aligned operational execution.
• Supports system-wide standardization efforts while accounting for site-specific needs.

Data Analytics & Performance Improvement

• Leverages operational and clinical data to monitor volumes, capacity, drug utilization, revenue performance, and patient outcomes.
• Uses data-driven insights to guide decision-making and performance improvement initiatives.

Program Development & Strategic Growth

• Leads implementation of new infusion programs, therapies, and care models in alignment with system strategy.
• Expands access to infusion services through operational redesign, extended hours, and site optimization.

Leadership & Team Development

• Provides direct and indirect leadership to infusion operations management staff.
• Promotes a culture of accountability, collaboration, safety, and continuous improvement.
• Supports recruitment, onboarding, development, and retention of high-performing teams.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Knowledge, Skills & Abilities:

• In-depth understanding of infusion therapy operations, including chemotherapy administration, medication safety, and ambulatory infusion workflows.
• Strong knowledge of healthcare regulations and accreditation standards applicable to infusion services.
• Financial acumen, including budgeting, variance analysis, and revenue cycle fundamentals.
• Ability to analyze operational data and translate insights into actionable improvements.
• Demonstrated leadership, change management, and team development skills.
• Excellent communication, relationship-building, and problem-solving abilities.
• Ability to lead across multiple sites and disciplines in a complex health system environment.

Minimum Qualifications:

• Bachelor's degree in healthcare administration, business administration, nursing, or a related field plus five (5) or more years of progressive leadership experience in infusion therapy, oncology services, ambulatory operations, or related clinical service lines.
• Experience managing multi-site healthcare operations.
• RN license or valid temporary permit to practice in Texas.

Preferred Qualifications:

• Master's degree in healthcare administration, business administration, nursing, or a related field.
• Experience with oncology infusion services and hazardous drug programs.
• Experience partnering with pharmacy and nursing leadership in complex clinical environments.
• Oncology Nursing Certification (OCN) or similar.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.