Senior Case Manager in Los Angeles, California at CALIFORNIA ACCIDENT FIRM APC

Job Title: Senior Case Manager

Department: Pre-Litigation

Reports To: Pre-Litigation Manager

Location: Encino, CA

Employment Type: Full-Time

Compensation: $25.00 - $45.00 / Hourly

California Accident Firm is a fast-growing boutique law firm located in Encino, CA. Our team is comprised of knowledgeable and dedicated professionals who focus on Personal Injury pre-litigation and litigation cases.

Position Overview

We are looking for someone who enjoys working with a collaborative and engaging team whose goal is to relentlessly advocate for our clients. The ideal candidate has experience in a personal injury law firm, strong leadership and communication skills, and the ability to balance team management with hands-on involvement in the pre-litigation process.

CAF is committed to creating and maintaining a fun, comfortable, and fast-paced environment where everyone has the opportunity to grow and develop professionally. An ideal candidate is collaborative, adaptable, and determined.

Key Responsibilities

• Provide excellent customer service and maintain consistent communication with clients.

• Monitor and respond to all channels of communication.

• Manage approximately 100–200 pre-litigation personal injury cases.

• Open and manage insurance claims.

• Communicate with insurance companies and adjusters.

• Gather police reports, photographs, and other evidence.

• Assist with establishing and clearing liability.

• Handle and resolve property damage claims.

• Coordinate rental vehicles.

• Request and follow up on medical records and bills.

• Review and summarize medical bills and records.

• Assist attorneys with the preparation of settlement demands.

• Maintain organized and up-to-date case files.

• Work closely with attorneys, clients, medical providers, insurance companies, and other parties.

Qualifications

• Minimum of 3 years of experience as a Personal Injury Case Manager.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Highly organized and detail-oriented.

• Ability to manage a large caseload and prioritize multiple tasks.

• Ability to work in a fast-paced environment.

• Ability to receive and provide constructive feedback.

• Punctual, dependable, and professional.

• Ability to work full-time and fully in-office.

• Strong computer and technology skills.

• Experience with:

• Google Workspace

• Microsoft Office

• Adobe

• Dropbox

• FileVine

• RingCentral

• Bilingual skills - English/Spanish

• Positive attitude and compassion for clients.

• Strong teamwork and collaboration skills.

• Adaptability and willingness to continue to learn.