Service Business Development Representative at Stokes Hodges Aiken Inc. – Goose Creek, South Carolina
Stokes Hodges Aiken Inc.
Goose Creek, South Carolina, 29445, United States
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Industries:Automotive-vehicles/parts/serviceJob Function:Sales
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About This Position
Description:
- Schedules service appointments and maintains the service schedule.
- Makes service follow up calls ensuring customer satisfaction.
- Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.
- Has thorough knowledge of all dealership products and services.
- Satisfies the transportation needs of customers.
- Directs customers to product information resources, including those available on the Internet.
- Assists customers in selecting services.
- Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifiescustomers that their messages have been forwarded to the appropriate personnel for prompt attention.
- Coordinates promotions with other dealership promotions and advertising.
- Maintains an ongoing customer database to capture repeat business.
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
- Attends service meetings.
- Maintains professional attitude.
- One to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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Job Location
Goose Creek, South Carolina, 29445, United States
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Job Location
This job is located in the Goose Creek, South Carolina, 29445, United States region.
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