Part-Time Loan Processor at Asheville Area Habitat for Humanity – Asheville, North Carolina

Asheville Area Habitat for Humanity’s DEI Commitment affirms housing as a human right and homeownership as a foundation for generational wealth and social mobility. We also acknowledge that “bringing people together” is central to our mission. People with diverse perspectives, experiences, and backgrounds are critical to our success. Join our team and help us further our mission of building homes, communities, and hope.

Pay Range: $26-$28/hr; 20-25 hours per week

Check out our benefits package here.

Job Summary
Reporting to the Homeowner Services Director, the part-time Loan Processor is responsible for distributing, gathering, reviewing, and verifying loan applications and supporting documentation to ensure compliance with organizational policies and lending regulations in support of Asheville Area Habitat for Humanity’s (AAHH) Homeownership Program.

Essential Functions:

1. Review and process loan applications paying attention to detail and an emphasis on accuracy, completeness, and in compliance with fair housing and affiliate policies
2. Assist in program outreach, promoting benefits of homeownership to build a pipeline of qualified applicants
3. Analyze and verify income, credit, financial statements, tax returns, confirming the applicant’s ability to repay a mortgage and their Willingness to Partner with Habitat
4. Communicate with applicants regarding missing or additional documentation, guiding them through the loan process and addressing inquiries in a timely and professional manner
5. Organize and maintain accurate records, tracking applications from distribution to final outcome
6. Ensure all loan files meet internal and external compliance standards
7. Assist in preparing pre-closing documents and coordinating closings
8. Provide excellent customer service to borrowers, answering inquiries and offering support throughout the loan process
9. Assist in the planning and implementation of the affiliate’s marketing plan emphasizing DEI
10. Provide support to Homeowner Services Department, performing other duties as assigned.

QUALIFICATIONS:

• Experience in loan processing, financial services, or community lending (minimum 2 years preferred)
• Exceptional attention to details, including ability analyze data and identify inconsistencies
• Ability to track and evaluate large datasets to determine eligibility based on a wide range of factors
• Knowledge of loan processing and fair housing regulations (certified Loan Processor preferred)
• Excellent written and verbal communication skills
• High level computer literacy
• A commitment to racial and economic equity and proven experience working with diverse population
• Advanced process management skills and the ability to work independently
• Experience in affordable housing, community development, mortgage lending, case management, and financial literacy preferred
• Personal qualities of integrity, credibility, a commitment to and a passion for the mission of AAHH

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
This job operates primarily in a professional office environment and routinely requires operating standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Occasionally works in outside conditions that can include inclement weather, heat and humidity, high noise levels and navigating rough terrain. Must be able to travel to meetings and events and communicate appropriately with stakeholders. Some evening and weekend hours may be required.

Asheville Area Habitat for Humanity is an Equal Opportunity Employer and a Drug-Free Workplace
Asheville Area Habitat for Humanity is an Equal Opportunity Employer, Living Wage Certified, Family Forward Certified, Breastfeeding Friendly Employer and a Drug-Free Workplace. We are committed to providing a safe workspace for all staff and volunteers. All candidates who have received an offer of employment will undergo testing for commonly abused controlled substances, a sex offender screening, and criminal background check. Criminal background is reviewed on a case-by-case basis considering the severity, timeframe of the offense, and applicability to the responsibilities of the open position. If you require accommodation due to a disability to complete this application OR you are experiencing issues submitting your application, please email jobs@ashevillehabitat.org.