RESTORATION COORDINATOR at Superior Restoration – Lake Elsinore, California

THE ROLE: MITIGATION COORDINATOR

We are seeking a detail-oriented and reliable Mitigation Coordinator to support the operations of our Mitigation team. The ideal candidate will perform a variety of duties including answering phone calls, managing correspondence, supporting and overseeing job coordination for the mitigation/contents department, supporting the supervisors and technicians on the mitigation team as needed. Strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment are essential. Proficiency in Microsoft Office Suite and basic office equipment is required. Previous experience in a restoration administrative role is a plus.

Superior Responsibilities

• Manage and oversee scheduling.
• Support supervisors and technicians by coordinating job tasks.
• Assist supervisors in obtaining approvals for pack-outs when needed.
• Schedule and support pack-outs, pack-ins.
• Schedule jobs and ensure new jobs are entered into the job tracker upon signing.
• Assign job numbers for all new leads.
• Prepare billing packets for the mitigation department.
• Follow up to ensure proper review and payment.
• Conduct welcome calls and audit files..
• Act as the liaison between adjusters, supervisors, and department heads for invoice negotiations.
• Adjust invoices with appropriate approvals and maintain related audit sheets.
• Provide excellent customer service to clients.
• Review past-due or revised invoices with the department manager to achieve monthly cash collection goals.

Qualifications:

• Must have excellent communication and customer service skills
• Reliability is a must. (Attendance, Punctuality, and Presence)
• Strong administrative experience in fast paced, multitasking environment
• Strong organizational and time management skills
• 1-2 years of experience phone experience
• Restoration experience is a PLUS!

Compensation/Benefits

• $21 to $23 hourly

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

In Person:

• Yes