Customer Relationship Manager in Ridgefield Park, New Jersey at FlexFilms USA Inc

The Customer Relationship Manager is responsible for supporting the organization’s marketing, business-development, customer-service, order-management, and logistics activities. The role identifies new markets and prospective customers, generates and follows up on business leads, coordinates quotations and RFQ/RFP submissions, and supports new-product development and customer trials.

The position also manages customer purchase orders, shipment planning, order-status communication, logistics documentation, and coordination with production, warehouse, finance, sales, and external service providers. The role ensures that customer orders are processed and delivered accurately, on time, and in accordance with agreed procedures while resolving customer concerns and supporting timely collection of receivables.

Key Responsibilities

• Conduct market research and identify prospective customers and business opportunities.
• Promote the company’s products and services and maintain the prospect and customer database.
• Coordinate lead generation, customer meetings, quotations, RFQs, RFPs, and sales contracts.
• Work with technical and product-development teams on samples, trials, approvals, and commercial orders.
• Process customer purchase orders and coordinate production, inventory, dispatch, and delivery schedules.
• Manage shipment documentation, packing lists, transportation providers, and customer-specific logistics requirements.
• Provide customers with regular order and shipment-status updates.
• Resolve order, delivery, documentation, and customer-service issues promptly.
• Monitor logistics performance, delivery timelines, and transportation costs.
• Coordinate with finance and customers to support timely invoicing and collection of receivables.

Qualifications

• Associate's/Bachelor’s degree in Marketing, Business Administration, Supply Chain, Logistics, or a related field.
• Job Title: Customer Relationship Manager
• Three to six years of experience in marketing, business development, customer service, order management, logistics, or commercial operations.
• Strong communication, coordination, analytical, and problem-solving skills.
• Proficiency in Microsoft Office and familiarity with ERP or CRM systems.
• Experience in a manufacturing or business-to-business environment is preferred.