Customer Support Representative in Elizabethton, Tennessee at FIDELITONE
NewSalary: $17.25 - $17.25/hrEmployment Type: Full-Time
FIDELITONE
Elizabethton, Tennessee, 37643, United States
Posted on
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Job Description
Customer Support Representative
The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.
ESSENTIAL FUNCTIONS
ESSENTIAL FUNCTIONS
- Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.
- Place outbound calls, following a script, to provide delivery times or set delivery appointments.
- Communicates effectively with customers to maintain positive relationships.
- Requires problem solving skills, while working within company provided guidelines.
- Handles order research and maintenance (etas, damages, cancel requests, delivery issues, scheduling issues, etc.).
- Processes Orders, updating internal specialized database as well as client systems.
- Assists customers with scheduling, rescheduling delivery orders and return orders.
- Conducts delivery surveys as required from the client.
- Performs other related duties as assigned.
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Job Location
Elizabethton, Tennessee, 37643, United States