Brand Protection Team Lead in Manila at Ceartas DMCA

About Ceartas DMCA

Ceartas is an Irish AI cybersecurity company helping creators, brands, and enterprises protect their digital identity and intellectual property online. Using advanced AI, the platform detects and removes pirated content, impersonation, deepfakes, copyright infringement, and other forms of online abuse across search engines, social media, marketplaces, and millions of websites.

Founded in Dublin in 2021, Ceartas has grown into one of the world's leading AI-powered brand protection platforms, trusted by thousands of creators and global partners. Backed by leading venture capital investors, the company combines cutting-edge technology with a mission to give individuals and businesses control over their digital presence in an increasingly AI-driven world.

About the role

• You are a pivotal figure in leading a dedicated team focused on combating intellectual property violations, digital piracy, deepfakes, and privacy breaches, while upholding the integrity of renowned brands and public figures. This role combines leadership, strategic vision, operational excellence, and proactive communication to ensure the successful execution of brand protection initiatives. You will manage a team of specialists, ensuring that all efforts align with organizational goals and deliver exceptional value to clients.

What you'll do

• Leadership and Team Management: Oversee and lead a team of Brand Protection Specialists and Senior Specialists, providing guidance, mentorship, and performance management. Foster a collaborative and motivated team environment that encourages professional growth and operational excellence. Set clear goals, track progress, and conduct regular performance reviews.

• Strategic Oversight: Develop and implement strategies to combat digital threats, ensuring alignment with client expectations and company objectives. Monitor industry trends and emerging technologies to proactively adapt brand protection practices.
• Operational Excellence: Ensure team adherence to operational workflows and best practices while continuously identifying areas for improvement. Review and approve detailed reports and data analysis prepared by the team, ensuring accuracy and actionable insights.
• Stakeholder Communication: Serve as the primary escalation point for client concerns, providing timely and effective resolutions. Maintain robust communication channels with clients, internal teams, and external stakeholders, ensuring transparency and alignment.
• Resource and Project Management: Allocate team resources efficiently to meet project deadlines and address ad-hoc requests. Step in to assist with project coverage during periods of high workload or staff absence, ensuring continuity and timely delivery of client services.
• Training and Development: Develop training programs and onboarding materials for new team members. Provide ongoing mentorship and knowledge sharing to enhance team capabilities.
• Documentation and Compliance: Oversee the maintenance and accuracy of documentation, ensuring all materials reflect current protocols, processes, and best practices. Ensure all actions taken by the team adhere to legal, regulatory, and compliance standards.
• Crisis Management: Respond decisively to high-priority incidents and manage escalations to minimize impact on clients. Coordinate with other departments to ensure swift and effective resolution of crises.

Qualifications

• Leadership and Team Building: Proven experience in leading and managing teams, fostering collaboration, and driving results.
• Strategic Vision: Ability to think critically and strategically about protecting brand/creator integrity in an ever-evolving digital landscape.
• Detail Obsessed & Decisive: Exceptional attention to detail, coupled with the ability to make informed decisions quickly.
• Flexible and Resilient: Adept at navigating complex situations and handling multiple priorities with a calm and focused demeanor.
• Outstanding Communicator & Collaborator: Excellent verbal and written communication skills, with the ability to effectively translate complex issues into actionable solutions for clients and team members.
• Tech-Savvy with Advanced Analytical Skills: Proficiency in Mac OS, Chrome, Excel, and other analytical tools. Experience with industry-specific technologies is a strong asset.
• Documentation Proficiency: Skilled in creating and maintaining detailed, up-to-date documentation.
• Mentorship and Development: Proven ability to train and mentor team members, cultivating a high-performing and cohesive team.
• Crisis Management Expertise: Strong problem-solving skills to address and resolve urgent, high-stakes challenges effectively.