Legal Transformation Specialist in Salt Lake City, Utah at Filevine

Job Summary

Filevine is hiring a Legal Transformation Specialist for the Product Implementations Department. This team is vital to the retention and growth of firms using our software. In this role, you’ll bring your legal expertise to the implementation of LOIS Legal Research and LOIS Drafting, and beyond, helping law firms change how they research, draft, and deliver work.

• Lead the implementation of LOIS Legal Research and LOIS Drafting solutions for law firms using Filevine

• Assess each firm’s practice areas, workflows, and document needs to configure LOIS solutions that fit how their attorneys and staff work

• Train attorneys, paralegals, and firm staff on LOIS tools, including effective research approaches, drafting workflows, and responsible use of AI in legal practice

• Manage the implementation process across a variety of customer accounts, keeping timelines, milestones, and expectations on track

• Help firms build and refine templates, drafting playbooks, and workflows that match their standards and preferred work product

• Maintain comprehensive knowledge of the Filevine family of products, with deep expertise in LOIS

• Work with cross-functional teams (Product, Support, Sales, Customer Success) and partners to identify opportunities to improve adoption and customer outcomes

• Relay customer feedback and real-world use cases to Product to help shape the LOIS roadmap

• Assist in creating content as approaches and configurations mature into best practices (articles, videos, example builds), and present it to cross-functional teams and partners

• Support other teams and roles as needed

• Travel on-site to customer offices to launch and train on LOIS products.

• Juris Doctor (JD) from an accredited law school

• Legal practice experience preferred

• Experience with legal research platforms, document automation, or legal technology

• Project management experience preferred

• Assertive communicator who can make recommendations and instill confidence, including with attorneys and firm leadership

• Exceptional curiosity and creative thinking to get to the root cause of a customer’s priorities

• Quick learner of new technologies, including AI tools, and is self-motivated

• Driver of change for more impactful solutions and customer outcomes at a fast-growing company

• Ability to lead critical conversations

• Ability to independently manage competing customer priorities and initiatives with limited structure

• A curious mind that wants to know how it works and why it works; the type of person who can’t help but push a button to see what happens

• Strong understanding of legal research methods and legal writing, and how attorneys vet and rely on work product

• Strong interpersonal skills for building relationships with clients and collaborating with internal teams

• Problem-solving skills to listen to a customer’s goals and concerns and recommend solutions on the fly

• Comfort discussing AI accuracy, confidentiality, and professional responsibility concerns with attorneys

• Adaptable to sudden changes, whether in a customer conversation or in overall business strategy

• A confident, persuasive storyteller who uses pacing, emphasis, and tone to capture and hold an audience’s attention

• Legal software administration experience is a plus but not necessary

In addition to the qualifications above, we expect our team members to have:

• Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced, in-person environments

• Adaptability to open-office layouts while staying focused and respectful of colleagues

• Skill at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues

• Ability to prepare and deliver dynamic storytelling demonstrations of LOIS and the Filevine suite

• A consultative approach with prospective and current clients, working alongside sales reps to assess needs and determine requirements