444 -Business Coordinator at Spectra Metals Sales Inc – Indianapolis, Indiana

Our Company’s Story:

Founded in St. Petersburg, Florida in 1978, we are celebrating 45 years of leadership and innovation in the sheet metal and aluminum rainware manufacturing and contractor direct industry. Spectra Gutter Systems moved to Atlanta in 1992 and transformed our manufacturing and distribution organization from a small regional supplier into what we now enjoy as a dominant market present in the premier manufacturing and distribution of painted gutter rainware products in North America.

Spectra Gutter Systems has over 35 manufacturing and distribution facilities nationwide to service customer needs and raise the profitability of our partners’ businesses.

Our Core Values:

1. Stewardship
2. Integrity
3. People-Centric
4. Innovation
5. Servantship

Your Seven Pillars for Success:

1. Safety: Our unwavering mission is to prioritize the safety and well-being of our employees, customers, and the communities we serve. We are committed to fostering a culture of vigilance, continuous improvement, and shared responsibility for safety. Via robust safety practices, education, and innovation, we strive to create environments where everyone can thrive without compromising safety.
2. Quality Assurance: It is our desire to uphold the highest standards of quality in all aspects of our business. We are committed to providing products/services that exceed expectations, promote continuous improvement, and ensure satisfaction and trust of our people and customers alike. Through innovation, rigorous testing, and a relentless pursuit of excellence, we aim to be synonymous with unparalleled quality in every fiber of our operations.
3. Inventory: Our mission is to achieve seamless inventory management that optimizes efficiency and exceeds expectations. We are dedicated to maintaining precise control over stock, employing innovative technologies, and implementing strategic practices to ensure timely delivery, reduce waste, and enhance overall operational excellence. Our commitment is to meet customer demands with accuracy and reliability, positioning us as the leader in effective inventory solutions within our industry.
4. Customer Service Experience and Customer Business Growth: Our commitment is to build lasting relationships with our customers, by placing them at the heart of everything we do. We are dedicated to creating an unparalleled customer service experience through attentive, personalized, and timely support. Through a culture of empathy, proactive communication, and relentlessness to always improve, we strive to exceed customer expectations with each interaction.
5. Meeting Location-based Goals: Our success is measured by the fulfillment of our goals and the enduring impact we create in the realms of our vision and mission. Through a combination of dedication, collaboration, adaptability, strategic planning, and a relentless pursuit of excellence, we aim to not only meet but exceed our objectives.
6. Personnel Management: Our mission is to empower and inspire our teams. We strive to do this by attracting, developing, and retaining top talent through fostering a culture of respect, professional growth, and inclusivity. Via strategic leadership, transparent communication, and ongoing support/development, our goal is to create an environment where every individual can thrive and contribute their best to the success of our collective endeavors.
7. Financials: Our financial goal is to ensure sustainable growth and prosperity within our organization. This is achieved through sound fiscal management, transparency of reporting, and strategic investments. Through prudent financial planning, risk mitigation, and continuous optimization, we will continue to meet our financial objectives and secure the long-term financial health of the organization.

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Position Overview:

The Business Coordinator plays a critical operational and compliance role within Spectra Gutter Systems’ manufacturing environment. This role is responsible for managing end-to-end order flow, ensuring accurate and timely invoicing, and maintaining compliance across all retail partners. The Business Coordinator directly supports revenue flow and margin protection by reducing fines and chargebacks, improving order and invoice accuracy, and driving operational efficiency through disciplined execution and cross-functional coordination.

Serving as a key liaison between Manufacturing, Supply Chain, Finance, Sales, and external retail partners, this position ensures that orders, EDI transactions, and retailer requirements are executed accurately, consistently, and in alignment with Spectra’s operational and compliance standards. The role requires a highly analytical, detail-oriented professional with strong ERP/SAP, EDI, and retailer portal experience who can effectively manage complexity, deadlines, and competing priorities in a fast-paced manufacturing environment.

Key Responsibilities

Order, Invoice & Data Coordination

• Coordinate end-to-end order processing from manufacturing release through shipment and invoicing.
• Ensure on-time, accurate order entry, invoicing, and documentation within ERP/SAP systems.
• Identify and resolve discrepancies related to pricing, quantities, ship dates, and invoice errors.
• Serve as the primary point of contact for order status inquiries and issue resolution.

Retailer Compliance & Chargeback Management

• Manage retailer compliance requirements across platforms including CommerceHub, SupplierHub, and Lowe’s Vendor Portal (Lowes.com).
• Monitor compliance dashboards and retailer scorecards to identify risks, trends, and performance gaps.
• Investigate, dispute, and resolve retailer fines, chargebacks, and deductions in partnership with Finance and Supply Chain.
• Implement corrective actions to prevent repeat compliance issues.

EDI, ERP & Systems Management

• Support daily operations involving EDI transactions (purchase orders, acknowledgements, ASNs, invoices).
• Ensure accurate data flow between ERP/SAP, EDI platforms, and retailer systems.
• Partner with IT, Supply Chain, and Finance to troubleshoot system issues and support testing or enhancements.
• Maintain strong working knowledge of E21 (strongly preferred).

Cross-Functional Coordination

• Collaborate with Manufacturing, Shipping, Supply Chain, Sales, and Finance to align execution with customer and retailer requirements.
• Proactively communicate risks related to delays, data inaccuracies, or compliance issues.
• Support centralized services and standard operating procedures across manufacturing operations.

Reporting & Continuous Improvement

• Track, analyze, and report key performance indicators related to order accuracy, invoicing, chargebacks, and compliance.
• Identify root causes of errors, fines, and operational inefficiencies.
• Recommend and support process improvements to strengthen accuracy, efficiency, and compliance performance.

Success Measures (Key Performance Indicators)

• Reduction in retailer fines, chargebacks, and deductions
• On-time and error-free order and invoice processing
• Improved retailer compliance scorecard performance
• Accurate and timely EDI transaction execution
• Positive feedback from internal teams and retail partners
• Measurable reduction in recurring operational and compliance errors

Required Experience & Qualifications

Experience

• 2+ years of experience in retail coordination, supply chain, order management, or operations support
• Experience supporting manufacturing or retail-facing environments preferred

Systems & Technical Skills

• ERP / SAP experience required
• EDI systems experience required
• E21 experience strongly preferred
• Proficiency in Microsoft Excel (analysis, reconciliation, reporting)
• Experience working within retailer compliance portals, including:
  • CommerceHub
  • SupplierHub
  • Lowe’s Vendor Portal (Lowes.com)

Core Competencies

• Strong analytical and problem-solving skills
• High attention to detail and data accuracy
• Excellent organizational and time-management skills
• Clear, professional written and verbal communication
• Ability to manage multiple priorities in a deadline-driven environment
• Collaborative, accountable, and execution-focused mindset

Working Conditions

• Manufacturing and office environment
• Extended computer and systems use
• May require coordination across multiple shifts or time zones