Product Manager at Traction Complete – Vancouver, British Columbia

This is not a purely delivery-focused PM role. We are looking for someone who is deeply curious about market problems, motivated by customer outcomes, and driven to build validated roadmap initiatives that increase revenue, adoption, and product differentiation.

You will spend significant time engaging directly with customers, prospects, partners, and industry leaders to identify high-impact opportunities. You will translate validated market needs into clear product strategy and well-defined initiatives, partnering closely with Engineering to deliver meaningful outcomes — not just features.

You are comfortable operating at both the strategic and tactical levels: defining the “why” and collaborating with developers on the “how.” You actively leverage AI tools to reduce administrative overhead, accelerate research and documentation, and maximize time spent on high-leverage product thinking and innovation.

If you are energized by solving complex B2B Go-To-Market challenges and want to shape products used by leading Salesforce customers, we want to talk to you.
Who We Are

At Traction Complete, we empower our customers with great technology. Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions. At our core, we are driven by a strong desire to support and uplift our clients.

Traction Complete has been honored as one of Forbes' Top Startups and a Great Place to Work. We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.

Community is at the heart of everything we do. We’re seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue. We’re passionate about making a positive impact on our customers' lives through innovative solutions and genuine care.

As part of our Traction team, you'll experience a strong sense of camaraderie. We support one another through challenges, celebrate each other's successes, and grow together in an environment where collaboration and shared achievements drive our collective success.

If you're looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you've landed on the right page.
What You Will Be Doing

• Identify and prioritize market opportunities that drive revenue growth and product adoption
• Conduct structured discovery with customers, prospects, churned accounts, and partners
• Validate problems before solutions through interviews, rapid prototyping, and structured feedback loops
• Build business cases to quantify impact, including revenue, retention, and adoption potential
• Develop and maintain a quarterly product roadmap aligned to company-level strategic and revenue goals

• Actively engage with customers, prospects, Salesforce ecosystem partners, and industry groups
• Participate in strategic customer conversations and support key deals where product insight is required
• Stay deeply informed on trends in RevOps, Sales Ops, Marketing Ops, and GTM automation
• Represent Product cross-functionally with Sales, Customer Success, Marketing, and Leadership

• Convert validated initiatives into clear problem statements, PRDs, and prioritized user stories
• Partner closely with Engineering and QA to define scope, tradeoffs, and sequencing
• Drive clarity in sprint planning and backlog prioritization
• Measure feature adoption and business impact post-release, iterating based on results

• Use AI tools to accelerate research synthesis, documentation, and competitive analysis
• Reduce administrative product overhead through automation and AI-enabled workflows
• Rapidly generate, refine, and test new product concepts
• Continuously improve your product management process using modern AI practices

What You Bring

Our team comes from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds. Typically, we find that people are successful in this role when they have relevant experience and demonstrate abilities such as:

• Experience owning and delivering SaaS products in a cross-functional environment
• Experience building B2B products in revenue-focused environments
• Strong experience working directly with customers and prospects in discovery and validation
• Ability to connect product decisions to measurable revenue and adoption outcomes
• Comfort collaborating closely with engineers on technical tradeoffs

Highly Preferred:

• Background in Revenue Operations, Sales Operations, Marketing Operations, or Customer Success
• Hands-on Salesforce experience (admin, implementation, consulting, or product work on the platform)
• Deep familiarity with B2B Go-To-Market processes and common GTM data challenges
• Experience building products within or adjacent to the Salesforce ecosystem

Nice to Have:

• Experience using AI tools to improve product discovery, documentation, and execution workflows
• Exposure to analytics, experimentation, or pricing strategy

Our market data is refreshed on an annual basis to reflect the most current market conditions. The salary band for this role is $90,000 - $120,000 commensurate with experience.

Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits.
How to Apply

If you’re interested, so are we! Send your resume in PDF format our way, and we’ll reach out to you if we are interested in moving forward.

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Please note, employment is contingent on successful completion of background and reference checks.