Rental/Loaner Vehicle Agent in Clarkston, Michigan at Feldman Auto

Rental Car Agent

Join our dynamic team as a Rental Car Agent, where you will play a vital role in delivering exceptional customer service and ensuring smooth rental operations. This position offers an excellent opportunity to develop your skills in the automotive and hospitality industries while working in a fast-paced, customer-focused environment.

Key Responsibilities:

- Greet customers promptly and professionally upon arrival

- Assist customers with rental reservations, check-ins, and check-outs

- Inspect vehicles for damage and ensure cleanliness before and after rentals

- Process rental agreements and payments accurately

- Provide customers with information about vehicle features, rental policies, and local attractions

- Maintain accurate records of rentals, returns, and vehicle status

- Coordinate with maintenance and cleaning staff to ensure vehicle availability and quality

- Address customer inquiries and resolve issues efficiently and courteously

Skills and Qualifications:

- High school diploma or equivalent

- Previous experience in customer service, hospitality, or automotive rental preferred

- Excellent communication and interpersonal skills

- Strong organizational skills and attention to detail

- Ability to work flexible hours, including weekends and holidays

- Valid driver’s license with a clean driving record

- Basic computer skills and familiarity with rental management software is a plus

- Positive attitude and a professional appearance

We foster a collaborative and inclusive work environment that values growth and development. Join us to be part of a company committed to delivering outstanding service and creating memorable experiences for our customers. We offer competitive compensation, training opportunities, and a supportive team culture.

Customer Focused

Work well with others

Basic PC skills

Excellent Organizational skills

5 Day work week

Reliable and on time