Service Manager - Refrigeration in Norristown, Pennsylvania at RD&S

The Service Manager leads the regional service organization and is responsible for the operational performance, technician development, and execution of service and startup activities within the region including:

• Lead the regional field service organization, ensuring safe, consistent, and high-quality execution of service, startup, and commissioning activities.
• Serve as the primary service liaison between field technicians, engineering, project management, and customers to resolve technical issues, coordinate startups, and support operational performance.
• Plan, prioritize, and distribute regional service work to ensure efficient response to customer needs, startup schedules, and service contract requirements.
• Provide leadership, mentorship, and technical development for field technicians, promoting best practices in troubleshooting, system startup, documentation, and safety.
• Ensure proper startup, commissioning, and documentation of new systems in accordance with RD&S standards, manufacturer requirements, and industry best practices.
• Monitor and drive service performance including response time, system reliability, technician productivity, and customer satisfaction.
• Support regional service growth by identifying service opportunities within existing customer sites and coordinating with leadership on service strategy.
• Ensure service processes, documentation, and reporting are completed accurately including startup sheets, service work orders, commissioning records, and system documentation.
• Lead resolution of complex technical issues requiring coordination across engineering, field service, and project teams.
• Ensure compliance with company policies, safety procedures, industry standards, and customer requirements.

• 10+ years’ experience in a technical service role with industrial customers
• A technical degree or commensurate experience in industrial/technical field service
• Able to provide business support to a multi-location team efficiently and accurately
• Ability measure and drive team performance to maximize department goals
• Experience driving process improvements within multi location and remote teams
• Able to multi-task and work under pressure
• Self-motivated manager and highly organized
• Must be able to work independently and create technical support plans for OEM equipment
• Computer literacy including knowledge of ERP, CRM, MS Office, and ability to quickly learn new software

Benefits:

• Eligible for healthcare benefits on Day 1 of employment:
  • Medical, dental, vision, and prescription drug coverage
  • Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
  • Health Savings Account (HSA)
  • Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
  • Accident Hospital Indemnity
  • Company-paid Short and Long-term Disability Insurance
  • Pet Insurance
• Employer matched 401(k) saving plan (with Roth option)
• Weekly paycheck
• Generous paid holiday schedule (11 days per year)
• Paid time off (vacation + sick time)
• Learning & Development programs
• Employee Referral Bonus Program
• Tuition Reimbursement

EOE – Disability/Veterans