Sales Coordinator - Building Supply at The Lester Group Inc and all of its wholly owned subsidiaries – Fredericksburg, Virginia

Interact with customers and records information onto the computer for inventory control and orders for customers by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Talks with customers and sales personnel and receive orders for product and delivery.

Inputs orders into the system and determines correct prices for product.
Solicits sale of new or additional services.

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated person for investigation.
Put out price sheets to sales personnel on a weekly basis.
Check inventory to ensure orders can be filled and alerts proper personnel of needs.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Managing Customer Focus - Establishes customer service standards, monitors customer satisfaction.

Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; maintains customer satisfaction; maintains records and promptly submits information.

Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Bistrack database software and 2020 cabinet design software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to sit. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.