Client Service Lead in San Francisco, California at Ethos Veterinary Health

About the Role:
We are seeking a seasoned Client Service Lead to oversee and enhance our department. This role is essential in ensuring that our Client Service Coordinators provide exceptional service as the initial point of contact for our clients.

Compensation for this role falls between $34 - $40 per hour.

As a veterinary Client Service Lead, you will be responsible for the following duties:

• Lead and mentor a team of Client Service Coordinators
• See that all team members deliver outstanding client experiences
• Develop and manage the monthly scheduling to ensure appropriate coverage
• Supervise department payroll and staffing costs, including the review and approval of timecards
• Serve as a Client Service Coordinator when necessary
• Ensure the accurate completion of daily financial close processes
• Contribute to the development and refinement of standard operating procedures (SOPs) to enhance efficiency and compliance
• Drive performance in staff development, training, client satisfaction, and safety
• Other duties as assigned

Basic Qualifications:

• A minimum of 3 years of experience in a high-volume, fast-paced client service environment
• Experience in a veterinary clinic is required
• Experience with Vetspire or EzyVet software is preferred
• Demonstrated self-starter with a strong sense of ownership, professionalism, and a positive demeanor
• Proven ability to lead by example, mentor, and train team members effectively
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communication systems
• Excellent communication skills, both verbal and written

Work Schedule:

• Full-Time
• Flexible schedule required

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Flexible Spending Accounts (FSA)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• 3 weeks accrued paid time off (PTO)
• Uniform allowance