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Payment Specialist in Birmingham, Alabama at Daxko

Employment Type: Full-Time
Daxko
Birmingham, Alabama, United States
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Job Description

At Daxko, we help organizations build stronger, healthier communities—and payments play a critical role in that experience. As a Payment Specialist, you’ll be the go-to expert for everything related to payments, helping both customers and internal teams navigate complex systems with confidence.

In this role, you’ll do more than solve problems. You’ll identify patterns, improve processes, and help shape how we deliver seamless, secure payment experiences across the entire lifecycle of a merchant account.

You’ll partner closely with teams across Daxko and serve as a trusted resource for customers, ensuring every interaction reflects clarity, care, and expertise.

What you’ll do:
  • Serve as a subject-matter expert on payments, supporting customers and internal teams with everything from merchant account updates to escalations
  • Investigate and resolve complex payment issues, ensuring timely, thoughtful, and accurate outcomes
  • De-escalate challenging situations with empathy and professionalism, helping customers feel heard and supported
  • Lead training sessions that build confidence and understanding of payment systems and processes across teams
  • Perform detailed reconciliations across transactions, settlements, and fees to ensure accuracy and transparency
  • Identify trends in payment-related issues and recommend improvements to processes, documentation, and workflows
  • Partner with Product, Customer Success, and Support teams to align on solutions and advocate for customer needs
  • Maintain and share up-to-date knowledge of payment platforms, processors, and industry best practices
  • Document issues, resolutions, and improvements to strengthen team knowledge and consistency
  • Respond to high-impact or global issues with urgency and clear communication
  • Consistently meet and exceed performance goals related to quality, efficiency, and customer experience

What you bring:
  • Experience working within the payments ecosystem, including credit card processing, ACH, disputes, PCI compliance, and merchant funding
  • A problem-solving mindset—you look beyond the immediate fix to improve the bigger picture
  • Strong judgment and a commitment to protecting sensitive customer data
  • Clear and confident communication skills, with the ability to simplify complex concepts for different audiences
  • A collaborative approach and the ability to build strong relationships across teams
  • Comfort working in a fast-paced environment while managing multiple priorities
  • Strong attention to detail and organizational skills
  • Curiosity and a desire to stay current on payment trends and evolving technology

Qualifications

Required:
  • Bachelor’s degree or equivalent experience
  • 2+ years of experience in a customer-facing support role
  • 1+ year of experience working within a payments or merchant services environment
  • Experience managing customer escalations and complex financial or transactional issues
  • Proficiency with standard computer systems and tools

Preferred:
  • 3+ years in a customer-facing support role
  • 2+ years of experience in payments, merchant services, or payment operations
  • Familiarity with platforms such as First Data or Stripe


Additional information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines.

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Job Location

Birmingham, Alabama, United States

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