Commercial Services Specialist at First Community Bank – Richmond, Virginia

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We offer comprehensive benefits including health, vision, and dental insurance, 401(k) plan with employer match, life insurance, and paid vacation days, holidays, and other time off options. With over 60 locations in four states, First Community Bank offers the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!

The Commercial Services Specialist sources, solicits, and supports commercial services within First Community Bank (FCB) Commercial Banking Operation (CBO) while providing a superior customer experience. Responsibilities for this position span across client service and sales, product implementation, and operational support.

Duties and Responsibilities:

1. Client Service and Sales

• Effectively consult with clients and prospects to determine commercial service needs and propose tailored solutions.
• Develop sales presentations, field demonstrations, and proposals for clients and prospects.
• Attend joint sales calls with retail, business, or commercial relationship managers.
• Identify opportunities to cross sell additional banking products, Bearing Insurance, and Dominion Payroll.
• Meet and exceed team and personal commercial services production goals as determined by executive management.

2. Product Implementation

• Guide commercial clients through the onboarding process for commercial services.
• Open and service commercial deposit accounts, including document preparation and execution.
• Stay current on new products, deposit accounts, and trends within the respective market and industry. Make recommendations on FCB product offerings.

3. Operational Support

• Administer one-on-one meetings with Business Development Officer(s), Commercial Relationship Manager(s), Market Manager(s), and Regional Manager(s) of Commercial Banking
• Conduct retail branch meetings to include product knowledge, education, and training.
• Act as a liaison between clients and internal departments to ensure superior customer experience.
• Participate in team, sales, and pipeline meetings.
• Adhere to regulatory, credit, and pricing policies and operational procedures.

4. Complete training, as assigned, within the expected timeframes.

5. All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description.

• Bachelor’s degree in Business, Finance, or Accounting and/or the equivalent combination of education and relevant work experience
• Two years of experience with progressive responsibilities in small business and commercial banking or equivalent business experience
• Possess a strong understanding of Commercial Services and relationship management
• Be a self-starter with minimal management oversight
• Demonstrate effective oral and written communication, organizational, and time management skills
• Ability to effectively utilize computer technology with proficiency in all software applications utilized by the FCB CBO
• Ability to travel as needed, including occasional overnight travel

*The salary range is based on market data associated with the position and where the pay rate falls within the range is commensurate with experience, education, and other qualifications.