Benefits Program Aide I at City of Chesapeake Human Resources – Chesapeake, Virginia
City of Chesapeake Human Resources
Chesapeake, Virginia, 23322, United States
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About This Position
Working Title of Vacant PositionBenefits Program Aide I
Job Type: Full Time
Posting Type: City Employees Only
Number of Vacancies: 1
Department: HUMAN SVCS
Division: HS-SS ELIGIBILITY SVCS
Requisition Number: 2026145
Number of hours worked per week: 40
Work Schedule: Monday – Friday 8 am – 5 pm Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. | Occasionally- Up to 1/3 of the time.
Work Site Location: Chesapeake, VA
Position Driving Requirement: N - Never
Pay Basis: Semi-Monthly
Advertised Salary:
Job Description:
Key Responsibilities:
What You Bring:
Required Qualifications:
Preferred Qualifications:
Job Open Date: 03/27/2026
Job Close Date: 04/05/2026
Open Until Filled: No
Special Instructions to Applicants:
Job Type: Full Time
Posting Type: City Employees Only
Number of Vacancies: 1
Department: HUMAN SVCS
Division: HS-SS ELIGIBILITY SVCS
Requisition Number: 2026145
Number of hours worked per week: 40
Work Schedule: Monday – Friday 8 am – 5 pm Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. | Occasionally- Up to 1/3 of the time.
Work Site Location: Chesapeake, VA
Position Driving Requirement: N - Never
Pay Basis: Semi-Monthly
Advertised Salary:
$36,734 / annually
Job Description:
Join our team as a Benefits Program Aide I and make a meaningful impact by supporting individuals and families applying for financial, medical, and nutritional assistance through government programs.
About the Role:
The Benefits Program Aide performs a variety of clerical and support tasks to help determine and re-determine eligibility for public assistance. This position plays a vital part in the client intake process, record keeping, and day-to-day support services—all under general supervision.
The Benefits Program Aide performs a variety of clerical and support tasks to help determine and re-determine eligibility for public assistance. This position plays a vital part in the client intake process, record keeping, and day-to-day support services—all under general supervision.
Key Responsibilities:
- Assist applicants with completing required forms and gathering documentation.
- Screen applications, verify information, and prepare eligible cases for transfer.
- Update client records, monitor payments, and track contract details.
- Respond to phone inquiries related to public assistance and services.
- Manage case files: purge, log, transfer, and close as needed.
- Coordinate daycare paperwork and housing support communication.
- Print green cards, prepare food baskets, and handle appeal processes.
- Perform routine clerical duties including data entry, filing, mail processing, and faxing.
- Participate in team meetings and training sessions.
What You Bring:
- Excellent attention to detail and organizational skills
- Strong interpersonal and communication abilities
- Comfort working independently within established guidelines
- Prior clerical or administrative experience is a plus
Why Join Us?
This is more than just a desk job—it’s a chance to be a part of a mission-driven team that helps improve lives across our community. If you’re motivated to serve others and thrive in a fast-paced support role, we want to hear from you. APPLY NOW!
This is more than just a desk job—it’s a chance to be a part of a mission-driven team that helps improve lives across our community. If you’re motivated to serve others and thrive in a fast-paced support role, we want to hear from you. APPLY NOW!
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications:
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED/HSE.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience in customer service or general clerical work involving contact with the public.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience in customer service or general clerical work involving contact with the public.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications:
- Experience with a high-volume face-to-face customer service
- Computer experience with the ability to utilize various software, create spreadsheets and word processor
- Customer service experience working with multi-cultural and various social-economical sociality background
- Comprehension and execution of complex policies, procedures and work rules
- Able to manage workload independently and meet performance standards
Job Open Date: 03/27/2026
Job Close Date: 04/05/2026
Open Until Filled: No
Special Instructions to Applicants:
One year of customer service experience working with the public.
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Job Location
Chesapeake, Virginia, 23322, United States
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