Customer Service, Sales & Logistics Associate in Huntsville, Ontario at Muskoka Lumber and Building Supplies Centre

Classification: Full Time, Permanent
Typical Schedule: 7:00 am - 5:00 pm
Primary Location: Huntsville
Wage Information: $22 - $27 per hour, based on qualifications and experience.
Number of Positions: 1
Reason for Vacancy: Existing Position
Posting Closing Date: Wednesday, May 6th, 2026

Join the Muskoka Lumber Team in Huntsville!

Who we are:

Muskoka Lumber is a growing, family-oriented regional business undergoing an exciting transition toward a modernized operating model. We are seeking a Customer Service, Sales & Logistics Associate to join our team. This role handles the full sales cycle, develops new business, and ensures smooth customer project execution by coordinating company workflows. This position takes a proactive approach to operational support and sales growth by providing strong customer service and maintaining deep product knowledge.

Key Responsibilities:

As the Customer Service, Sales & Logistics Associate, you will ensure the accurate and professional execution of sales and store operations. In this role, you will:

• Support store operations by receiving inbound products, stocking shelves, monitoring stock levels, and assisting with inventory counts.
• Perform administrative tasks and maintain accurate updates in order-tracking systems to support communication across sites.
• Serve as the primary customer contact - handling inquiries, preparing quotes/orders, and driving sales through upselling and lead follow-up.
• Coordinate end-to-end project execution with internal teams and external vendors to ensure timely, accurate delivery.
• Maintain strong product and process knowledge to prepare accurate quotes, work orders, pricing, and documentation.
• Resolve customer issues by investigating concerns, actively listening, and recommending solutions.
• Follow all health, safety and company policies to maintain a clean, safe, and well-organized work environment.

What you bring:

At Muskoka Lumber, we look for professionals who balance technical proficiency with a customer-centric mindset. Required skills, abilities, and attributes:

• Ontario Secondary School Diploma or equivalent; related post-secondary education or experience in building construction is preferred.
• 3 years of experience working in customer service/sales with logistics experience, preferably in retail lumber or construction.
• Working knowledge of lumber, building materials, and industry-specific products and applications.
• Strong organizational, analytical, and time management skills, with the ability to independently learn new products.
• Experience with CRM or sales software (e.g., Bistrack, Beanworks) or a willingness to learn.
• Excellent interpersonal and communication skills, with the ability to maintain confidentiality and work well in a team.
• Physical ability to perform essential duties, including lifting 50 lbs and occasionally up to 80 lbs to maneuver inventory.

Why You’ll Love Working with Us:

We know the value of hard work - and we make sure it’s rewarded in ways that matter, both on the job and at home:

• No regularly scheduled weekend shifts - Enjoy your time off with a reliable Monday to Friday schedule
• Standard daytime hours -Predictable work hours that support a balanced lifestyle
• Enjoy work-life balance - Muskoka Lumber stores are closed on most (if not all) statutory holidays, giving you more time for family, rest, and personal pursuits.
• Holiday break - We close our stores over the Christmas season so you can spend time with family. Use your vacation days with no formal request needed.
• Staff discounts - Save on building materials and supplies with exclusive employee pricing
• Health & wellness benefits - Including comprehensive dental, vision, and life insurance coverage
• Supportive team culture - Friendly coworkers, hands-on training, and a leadership team that listens
• Room to grow - We love to promote from within and support you as your skills evolve
• Staff events & engagement activities - BBQs, team lunches, seasonal celebrations, giveaways and more to keep work fun and connected
• Regular wage reviews - We conduct routine pay assessments to ensure your compensation stays fair and competitive

At Muskoka Lumber people are confident in the quality ingrained in everything we do, and our commitment to this standard is reflected by the fairness and integrity of our hiring process. As an Equal Opportunity Employer, a member of our team personally reviews every application - with minimal AI input - to ensure a transparent and thoughtful selection process. We welcome individuals from diverse backgrounds and provide accommodations upon request to support an inclusive recruitment process. For assistance, contact careers@muskokalumber.ca or 705-380-3791. This job posting will be retained for three years per Ontario employment regulations.