General Manager in Hamilton, Ohio at Spooky Nook Sports Ohio LLC

The General Manager is responsible for all Spooky Nook Sports Ohio sports and tournament operations, performance, and strategy through effective leadership and visionary development and execution. The General Manager is part of the Corporate Leadership Team for Spooky Nook Sports.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need for almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch (3-hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Oversee all sports and tournament operations focusing on revenue generation and expense management for Spooky Nook Sports in the Champion Mill location
• Identify primary markets such as Cincinnati, Louisville, Indianapolis, Columbus, Chicago, Cleveland, and Detroit and solicit regional, state, and national companies and organizations for tournaments, leagues, and sports related relationships.
• Ensure all details for large events are planned including parking, timing, and guest flow
• Identify and improve slower periods of the Company business cycle including weekday and off-season business
• Participate as a member of the Corporate Leadership Team that is responsible for strategy across all Spooky Nook Sports locations
• Provide strategic vision and expertise to all sports and tournament operational departments
• Lead and manage teams in a way that consistently reflects and advances the organization’s mission and core values
• Develop relationships with key players of large events and tournaments to ensure satisfaction and return of business year over year
• Book all court and surface space for use by internal and external customers
• Evaluate internal programing event approvals for accuracy and profitability
• Approve final budget for Spooky Nook Sports Ohio and ensure growth objectives are met each month and year
• Complete business proposals to ensure highest margin events are booked when competitions for facility space are present
• Motivate and lead a high-performing team; attract, recruit and retain required members of the team as needed; provide mentoring as a cornerstone to the career development of each team member
• Work collaboratively with service departments including HR, IT, Finance, and Marketing to ensure facility needs are met
• All other duties as assigned

Basic Qualifications

• Bachelor’s degree in Business, Finance, Entrepreneurship, Hospitality, or a related field, or equivalent experience
• An accumulation of at least 5 years of experience in business development, operations, or strategic planning
• At least 2 years of experience in a management role with multiple direct reports
• 21 years of age or older
• Dependable transportation to and from work
• Must have a valid Driver’s License
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that regularly includes weekends and evenings
• Authorized to work in the United States
• Knowledge of operations and planning for sports, tournament, or hospitality events
• Demonstrated ability to lead and inspire a team
• Passionate about guest service and advocacy
• Thorough knowledge of sales principles, brand, product, and service management
• High level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry
• Brings integrity to every interaction, takes initiative to jump in where needed, lifts up teammates to win together, and creates an environment where positivity and kindness shape every guest experience. If that sounds like you, learn more about joining our team on our careers page.