Branch Manager in Farmington Hills, Michigan at Bank of Ann Arbor

Responsible for managing the Branch Office in order to meet the financial services needs of customers in the assigned community market area; implementing strategies to achieve goals developed for the office as part of the Bank’s overall strategic plan; ensuring the office's compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports.

Essential Functions

1. Provides quality customer service to bank clients, ensuring that all of their banking needs are met; offers additional products and services that customer may benefit from.
2. Ensures that the branch office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives.
3. Implements the marketing plan for the branch and supports marketing efforts; may develop marketing programs to attract new customers to the branch.
4. Maintains consumer lending authority for the office. Obtains loan applications from customers, reviews and obtains necessary documentation and approves consumer loans up to approved personal limit; closes loan transactions at branch and, where applicable, third-party offices.
5. Reviews and resolves any customer issues or problems in a manner which is acceptable to the customer while maintaining bank policy.
6. Interacts with senior management and other Bank officers to further expand existing customer relationships and develop new contacts.
7. Supports branch staff by providing check-cashing approval within individual limits; reviews and approves unusual or complex transactions as necessary.
8. Responsible for the general maintenance of the Branch, ensuring safety and security of customers, employees and branch assets by following and enforcing all security procedures and arranging for repair of asset as necessary.
9. Monitors daily overdraft items for assigned branch customers and determines appropriate course of action to resolve the item(s).
10. Prepares branch profitability and prepares an annual budget for the branch that encompasses physical and people capital expenditures.
11. Directly supervises assigned personnel as follows:

• Assists in the selection of new personnel as appropriate.
• Makes provisions for the proper orientation and training of new personnel.
• Reviews employee performance throughout the probationary period and on an annual basis thereafter.
• Organizes, schedules, and distributes work among assigned personnel and ensures proper branch staff levels to meet customer needs.
• Approves non-exempt time records.
• Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
• Administers personnel policies and procedures as established by Bank policy.
• Make decisions regarding employment, performance appraisals, merit or salary changes, transfers, promotions and terminations.
• Cross-trains staff on bank products and services, customer service skills and other related skills or areas as required.

12. Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.

13. Assumes additional responsibilities as required.

• Five years’ previous bank management experience required.
• Proficient computer skills, which include the ability to use a keyboard, ten-key pad and ability to access information contained within bank wide systems.
• Excellent customer service and communication skills, with the ability to interact with all levels of bank clients and staff.
• Bachelor’s degree or equivalent combination of education and experience.
• Experience with Fiserv systems including Navigator and BPM preferred.
• Able to react to change productively and handle other essential tasks as assigned.
• Ability to conduct research and follow through with others for required results.
• Must be flexible, organized and can manage and prioritize daily assignments.
• Excellent oral, written, and interpersonal communications skills.
• Analytical with the ability to detect problems in workflow.
• Ability to multitask on various items while meeting strict timelines and deadlines.
• Able to use common office suite software (Microsoft Office Products).

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.