Training Manager in Rochester, New York at EagleView

Eagleview
Locations: Rochester, New York
Categories: Sales and Marketing
Job Type: Regular Full-Time
Work Type: Remote
Req ID: 2830
Job Description About Us

Eagleview is a leading provider of aerial imagery, property insights and software that transforms the way people work. Eagleview holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. Eagleview provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

Overview

The Training Manager in our department will lead our customer facing training team. The Training Manager oversees a team of Training Specialists responsible for delivering high-quality customer training and education experiences. This role is accountable for the strategic execution of training programs that support product adoption, customer success, and internal enablement. As a player-coach, the Training Manager leads by example, manages day-to-day operations, and fosters a culture of continuous improvement. The ideal candidate is a strong communicator, coach, and project manager who thrives on cross-functional collaboration and creating scalable, impactful learning solutions.

This is a full-time remote role with a base salary of $74,400-$80,000 and 12.5% bonus potential

Responsibilities

• Hire, onboard, and manage team headcount in alignment with department goals and business growth.
• Lead, coach, and develop a team of training professionals across varying experience levels; fostering performance, engagement, and career growth.
• Communicate and educate the team on company objectives, policy changes, and business priorities.
• Provide hands-on support with training delivery, content development, and key initiatives as needed.
• Manage workload prioritization, team scheduling, and resource planning for training delivery and content development.
• Collaborate with Product, Marketing, Sales, and other departments to ensure training programs align with product launches and business objectives.
• Evaluate team performance and training effectiveness using data-driven metrics and feedback loops.
• Establish and maintain standards for training documentation, tools, and delivery methods
• Review training recaps, training dashboards and survey feedback to identify follow-up opportunities.
• Identify gaps in training processes and implement improvements to drive efficiency, scalability, and quality.
• Drive cross-functional projects related to product training, onboarding, or customer education campaigns.
• Stay current on industry trends, learning technologies, and best practices; recommend and implement enhancements to modernize training delivery.
• Support new product testing and provide input on usability from a customer training perspective
• Annual professional development required.
• Other duties as assigned.

Qualifications

• 5+ years of experience in training, adult learning, or learning & development.
• Bachelor’s Degree in Education, Business, Communications, or related field (or equivalent experience).
• Strong people leadership skills with experience mentoring and coaching.
• Strong communication skills with the ability to influence across teams and present effectively to peers, stakeholders, and senior leadership.
• Proven ability to design and implement training strategies across multiple delivery formats.
• Proven ability to translate business objectives into actionable team direction.
• Ability to assess quality of work across direct reports, implement process improvements, and manage performance expectations.

Preferred Skills & Experience:

• 2+ years in a people leadership role.
• Proficiency with training and communication tools such as LMS platforms, Zoom, HubSpot, SurveyMonkey, and Salesforce.
• Experience identifying and mitigating project risks.
• Experience implementing scalable team processes and advocating for efficiencies that drive long-term results.
• Experience utilizing AI solutions to improve team efficiencies and optimize data and processes.
• Deep understanding of instructional design, adult learning methodologies, and L&D process improvement.

Core Competencies:

The successful candidate will demonstrate strength in the following competencies as well as foundational competencies which can be found here:

• Strategic Insight – Connects work to business strategy and impact.
• Executive Presence & Influence – Communicates confidently to influence key stakeholders.
• Constructive Conflict Resolution – Addresses conflict directly and productively.
• Leadership Courage & Candor – Provides honest feedback and addresses issues directly.
• Operational Discipline – Sets clear goals and tracks performance.
• Organizational Navigation – Navigates the organization to advance priorities.
• Team Effectiveness & Cohesion – Builds collaborative, high-performing teams.

EEO Statement

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to the candidate’s work experience, education, and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All full-time (30+ hours) employees are eligible for PTO, Sick, and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program; and Pet Insurance. This is a full-time remote role with a base compensation of $74,400-$80,000 yearly and a bonus potential of 12.5%

As an Equal Opportunity and E-Verify Employer, Eagleview Technologies does not discriminate based on any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving all applicants equal opportunity to participate in the application process and are open to discussing reasonable accommodations for candidates with disabilities.