Call Center Representative at NCB Management Services Inc – Jacksonville, Florida

Position Overview:Our Call Center Representatives are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

What You'll Do:
Make and receive calls to discuss past-due accounts with customersProvide clear, empathetic explanations of account status and available resolution optionsNegotiate payment arrangements in alignment with Company guidelines and compliance requirementsDocument all interactions accurately and efficientlyMeet daily, weekly and monthly performance goalsMaintain professionalism and adhere to all federal, stated and Company regulations, including FDCPAWhat You Bring:
Strong communication and active-listening skillsAbility to stay composed, confident and solutions-focusedComfort working with performance metrics and structured call expectationsBasic computer proficiency and ability to learn new systemsPrior collections or call center experience is helpful but not required. - We provide trainingWhy You'll Love Working Here:
Uncapped earning potential with competitive hourly payHybrid work arrangementsBusiness casual work environmentMedical, dental and vision insurance (with HSA Option)Employee Assistance Program (EAP)Company paid Life InsuranceCompany paid Short Term and Long Term Disability401(k) with Company matchPaid time off and paid holidaysComprehensive training and ongoing coachingSupportive team culture that values respect, compliance, and ethical practices

If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!

This job requisition is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.