WFH Live Chat Agent in Jacksonville, Florida at MA Certification SDN

Job Title: WFH Live Chat AgentDepartment: Customer ServiceCompany: MA Certification SDNJob Summary• Provide exceptional customer service through live chat support.• Assist customers with inquiries, issues, and product information.• Maintain a high level of professionalism and empathy in all interactions.• Resolve customer complaints efficiently and effectively.• Document customer interactions and feedback accurately.• Collaborate with team members to improve service delivery.Key Responsibilities• Respond promptly to customer inquiries via live chat.• Identify customer needs and provide appropriate solutions.• Escalate complex issues to the relevant departments.• Monitor and track customer interactions for quality assurance.• Participate in training sessions to enhance product knowledge.• Contribute to team goals and performance metrics.Required Skills• Technical SkillsProficiency in live chat software and CRM systems Basic troubleshooting skills for technical issues Familiarity with data entry and documentation processes• Soft SkillsExcellent verbal and written communication skills Strong problem-solving abilities Ability to work independently and manage time effectivelyQualifications• High school diploma or equivalent required.• Associate's degree or higher preferred.• Certification in customer service or related field is a plus.Experience Required• Minimum of 1 year experience in customer service or related role.• Experience in a remote work environment is preferred.