CONCIERGE at Liberty Healthcare Management – LANTANA, Florida

Liberty Cares with Compassion….

LIBERTY SENIOR LIVING is currently seeking an experienced:

CONCIERGE

JOB SUMMARY:

• Due to the nature of the job, a high degree of confidentiality is expected.
• Answer phones, route calls to the appropriate person or department.
• Ensure all visitors sign in via kiosk.
• Call the resident apartment to announce the visitor before sending them to the apartment.
• Enter work orders for housekeeping, pest control, and/or maintenance issues as called in or requested by residents, staff, and/or guests.
• Accepts packages, monitors for postal delivery, and pick-up. Call residents who have received packages or deliveries.
• Inform immediately the Executive Director and other department heads when officials enter the building; i.e., Health Department, Department of Insurance, Fire Marshall, etc.
• Must understand how to initiate assistance from local medical professionals; i.e., police, EMT, etc. (911)
• Must know building layout and be able to assist emergency services in locating resident units in the event of an emergency.
• Must have working knowledge of the fire alarm panel and be able to direct resident response in the event of an emergency.
• Receives and delivers flowers and initiates a call to the appropriate person as soon as possible.
• Assist individuals who come to complete applications and direct them to the appropriate department head.
• Meet and greet all new residents.
• Assists visitors, families and employees as needed.
• In case of a fire, must know the Fire Plan, be able to participate in fire response and follow all policies and procedures.
• If working in the evening, must follow security procedures to secure the building, which requires extensive walking throughout the building/community several times a shift.
• If working overnight, makes rounds throughout common areas to ensure building security and resident safety.
• Deliver newspapers to resident doors throughout the building.
• If working day shift, completes the resident's daily check-in at 10am, which may require visits to the resident’s apartment for verification.
• Must respond to resident emergency calls as they occur.
• Must be available to assist before, during, and after any type of disaster.
• Must have computer and critical thinking skills.
• All other duties as assigned.

JOB REQUIREMENTS:

• Must be a high school graduate
• Must be a team player with a positive and considerate attitude.
• Must be organized and able to handle multiple tasks at one time.
• Must have knowledge of computers.
• Must be able to work well under pressure.
• Must be able to solve problems.
• Must be willing to perform various functions.
• Must read, know, follow and explain personnel, department and facility policies as they pertain to the Business Office.
• Must be able to be cheerful and make a positive, professional first impression at all times.

Visit www.libertycareers.com for more information.
Background checks/drug-free workplace.
EOE.