Call Center Representative - Jacaranda Smiles at Vitana Pediatric DSO LLC – Margate, Florida

We are looking for a friendly, reliable, and highly organized Dental Call Center Representative to join our growing team! A candidate who loves helping people, has strong communication skills, and thrive in a fast-paced environment.

Responsibilities:

• Answer incoming calls and assist patients with scheduling appointments
• Provide excellent customer service and create a positive patient experience
• Verify patient insurance information and collect any necessary information
• Handle appointment confirmations, cancellations, and rescheduling
• Answer questions regarding dental services, insurance, and office policies
• Communicate effectively with the dental team

Requirements:

• Previous customer service or call center experience (dental experience is a plus)
• Excellent phone etiquette and communication skills
• Strong multitasking and organizational abilities
• Comfortable using computers and scheduling software
• Positive attitude and professional demeanor