Operations Manager in Toronto, Ontario at Brokerteam Insurance Group

Operations Manager – Insurance Brokerage

Element Insurance is a fast-growing independent insurance brokerage. We are building systems, teams, and long-term leadership — and we’re looking for an Operations Manager who has the courage, flexibility, and drive to grow with a startup brokerage.

Position Overview

Title: Operations Manager
Reports to: President & Principal Broker

The Operations Manager is responsible for overseeing both Personal Insurance and Business Insurance operations, with a strong focus on team leadership, process improvement, and operational excellence. This role supports the sales team by ensuring efficient workflows, strong carrier relationships, and a high standard of customer service, retention, and compliance.

This is a hands-on leadership role suited for someone who thrives in a growing, evolving environment.

Key Responsibilities

Operations & Team Leadership

• Lead, train, develop, and manage Personal and Business Insurance teams
• Set, track, and report on departmental goals and KPIs
• Conduct performance reviews and provide salary and development recommendations
• Oversee timekeeping, workload distribution, and daily operations
• Develop and monitor departmental budgets

Technical & Carrier Management

• Provide technical guidance to producers and staff on coverage analysis and underwriting
• Develop and maintain strong relationships with insurance carriers
• Lead personal lines underwriting strategy and support business insurance operations
• Act as liaison between producers and carriers to resolve complex or escalated issues
• Ensure quality standards, workflow efficiency, and continuous process improvement

Client, Claims & Retention Support

• Resolve escalated client complaints and service issues
• Assist with claim-related matters when necessary
• Support new business targets and retention initiatives

Professional & Organizational Development

• Stay current on industry trends, legislation, products, and technology
• Participate in industry events and professional development activities
• Communicate effectively across teams to support company-wide goals

Personal Attributes & Qualifications

• Strong working knowledge of personal and commercial insurance, rating, and underwriting
• Proven leadership, organizational, and time-management skills
• Highly detail-oriented with strong judgement and decision-making ability
• Proactive problem-solver, comfortable handling conflict and complex situations
• Committed to continuous learning and team development
• Thrives in a startup or growth-stage environment

Why Join Element Insurance

• Be part of a startup brokerage with real growth momentum
• A core role with visibility and impact across the organization
• Opportunity to grow into Senior Operations / Branch Management
• Supportive, collaborative, and entrepreneurial culture
• Competitive compensation with long-term career potential