Operations Manager at Oxford Commons – Tampa, Florida

Operations Manager Job Description

Position Summary

The Operations Manager plays a critical role in driving day to day operational performance across Oxford Commons multiconcept hospitality portfolio. Supporting the Director of Operations, this role is responsible for translating strategy into execution, ensuring operational consistency, leader development, and elevated guest experience across restaurants, private club operations, hotel food and beverage, eventdriven environments, and lifestyle amenities.

This is a highly handson leadership role, accountable for operational execution, coaching in the field, and ensuring teams perform to expectation in complex, fastmoving environments. The Operations Manager owns outcomes within their scope and serves as a connector and problemsolver across departments.

Portfolio Scope

The Operations Manager supports operations across the full Oxford Commons portfolio, including fullservice and finedining restaurants, highvolume lifestyle concepts, a modern private social club, hotelbased food and beverage, eventdriven venues, and wellness and amenitybased experiences.

The ideal candidate is comfortable operating across highstandard service environments, volume execution, memberbased hospitality, and eventdriven experiences, often simultaneously.

Core Responsibilities

Operational Execution & Accountability

• Support the Director of Operations in delivering consistent performance across all properties
• Ensure operational standards, processes, and expectations are executed daily
• Identify operational gaps and take action to correct issues in real time
• Serve as a visible, engaged operational leader across assigned properties

Guest Experience Elevation

• Ensure service execution consistently reflects Oxford Commons hospitality philosophy
• Observe and assess guest experience across dining rooms, club spaces, events, and shared environments
• Build leadership capability that drives exemplary service behavior, not just operational adherence
• Support the implementation of new service initiatives and experience enhancements

Leader Support & Development

• Act as a coach and thought partner to General Managers, F&B and FOH Management teams
• Provide ontheground support, feedback, and accountability for execution
• Identify development needs and support leadership growth at the property level
• Help build leadership bench strength across concepts

CrossFunctional Coordination

• Work closely with Culinary teams to ensure FOH execution supports menu vision and service flow
• Partner with Programming and Events teams to support operational readiness for programming and private events
• Support alignment between FOH, BOH, Marketing, and Events to ensure seamless execution
• Help reinforce clear ownership, communication, and handoffs between teams

Financial & Labor Support

• Support labor planning, scheduling, and productivity goals in partnership with property leaders
• Demonstrate working knowledge of laborbased workflows (LBW) and staffing models
• Monitor operational KPIs and flag risks or opportunities to the Director of Operations
• Help identify efficiencies that improve performance without compromising experience

Culture & Community

• Model Oxford Commons values through presence, professionalism, and leadership
• Support a culture of accountability, collaboration, and pride in the work
• Help ensure teams feel connected to the broader Oxford Commons mission
• Support communityfacing initiatives and events through operational readiness

Availability Expectations

• Maintain schedule flexibility, including evenings, weekends, holidays, and event hours, to support daily operations and onsite leadership needs
• Be present during key operating periods, service windows, and events to support execution and team performance
• Adjust work schedule as required to meet operational demands and provide fieldbased leadership across assigned properties
• Support extended or nontraditional hours during peak periods, special events, or operational initiatives

Qualifications

• 5-8+ years of progressive hospitality operations leadership experience
• Experience in multiconcept, hightouch, and/or eventdriven hospitality environments
• Hands on leadership style with strong floor presence
• Working knowledge of labor strategy and scheduling models (LBW experience strongly preferred)
• Demonstrated strength in coaching leaders and driving alignment through influence, trust, and credibility
• Strong organizational and communication skills
• Comfortable operating in complexity and fastpaced environments

Ideal Candidate Profile

• Execution driven operator who thrives in the field
• Strong partner to Culinary, Events, and Programming teams
• Detailoriented but able to think beyond one concept at a time
• Calm under pressure with sound judgment
• Invested in people development and team success

Benefits

• Health, Dental, Vision, Life, Disability and Supplemental Insurance (subject to applicable waiting periods)
• Generous PTO benefit (Salaried begin accruing at 20 days off annually)
• Sick Days & Paid Leave benefit
• Tuition Reimbursement
• 401(k) with matching
• Attire Allowance
• Discounts
• Opportunity for Growth and Advancement

Oxford Commons is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.