Expert Team - Customer Trainer at Filevine – Salt Lake City, Utah
Filevine
Salt Lake City, Utah, 84101, United States
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Job Function:Human Resources
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About This Position
Expert Team - Customer Trainer
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platformwhere modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevines rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Job Summary:
As an Expert Team Trainer, you serve as the primary product educator for our customers. Your mission is to lead comprehensive training sessions that ensure users—from paralegals to partners—fully master the suite’s capabilities.
Our trainers are more than product experts; they are dedicated partners in our customers' success. By pairing a supportive, patient approach with comprehensive mastery of the Filevine suite of products, they meet users at their current level and guide them toward total software fluency through trainings conducted via Zoom and in-person
Responsibilities:Own the Collective Outcome: Act as a primary catalyst for product adoption by taking accountability for the success of every interaction. You will support the team in ensuring that every resolution moves the customer closer to seamless, everyday use of the Filevine product suite.
Consultative Training: Your mission is to transform a user’s "How do I...?" into a confident "I've got this." By translating customer goals into clear, actionable workflows, you ensure every interaction builds the fluency needed for long-term success. You are the architect of the "lightbulb moments" that lead to massive software adoption.
On-Site Impact: Be the face of Filevine in the field. You’ll travel periodically to lead immersive, in-person training sessions, transforming complex workflows into everyday wins for our customers right where they work.
Qualifications:Consultative Training: Your mission is to transform a user’s "How do I...?" into a confident "I've got this." By translating customer goals into clear, actionable workflows, you ensure every interaction builds the fluency needed for long-term success. You are the architect of the "lightbulb moments" that lead to massive software adoption.
On-Site Impact: Be the face of Filevine in the field. You’ll travel periodically to lead immersive, in-person training sessions, transforming complex workflows into everyday wins for our customers right where they work.
Command the Room: Serve as an assertive, high-impact communicator who doesn't just give answers, but provides the strategic recommendations that instill immediate client confidence.
Root-Cause Architect: Leverage exceptional curiosity and creative "lesson-planning" to diagnose and solve the core challenges behind every customer priority.
Agile Technologist: Demonstrate a relentless, self-motivated drive to master new technologies at the speed of innovation.
Autonomous Orchestrator: Independently navigate competing priorities and complex initiatives, thriving in an environment where you create the structure.
The Blueprint: A Bachelor’s degree is required; we have a strong preference for current or former classroom educators.
The Background: 1-2 years of professional training experience or equivalent pedagogical background.
The Environment: This is a high-energy, in-office position based in our Salt Lake City headquarters.
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevines equal employment opportunities, you may contact us at legal@filevine.com
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to whats outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
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Job Location
Salt Lake City, Utah, 84101, United States
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