Copy of Collections Officer (Debt Purchase) in Varsity Lakes, Queensland at Investors Central

Join an industry leader - driving growth and opportunity

About the company

At Strategic Collections, we're not just another collections business. We're a fast-growing, innovative organisation that is rapidly establishing itself as a leader in the debt purchasing sector.

As we continue to expand our portfolio and operations, we’re looking for a motivated and results-driven Collections Officer to join our high performing team.

Why this role?

This exciting role gives you the opportunity to grow with the business, where your contribution is recognised, and your success is rewarded.

You'll work closely with customers to develop practical repayment solutions and help them regain control of their finances.

What you'll be doing

As a Collections Officer, you will:

• Engage with customers via phone, email, and SMS regarding outstanding accounts.
• Build strong customer relationships through professional and empathetic communication.
• Negotiate sustainable payments that work for both customers and the business.
• Manage a portfolio of accounts and maintain accurate records.
• Meet and exceed individual and team performance targets.
• Ensure compliance with company policies, industry regulations, and responsible collections practices.

What we're looking for

You'll be successful in this role if you are:

• A confident and effective communicator who can build rapport quickly.
• Resilient, motivated, and focused on achieving results.
• A strong negotiator with excellent problem-solving skills.
• Professional, empathetic, and customer-focused.
• Comfortable working independently while contributing to a team environment.
• Highly organised, detail-oriented, and confident working across multiple computer systems.

Previous experience in collections, contact centres, banking, finance, or customer service is highly regarded, but not essential. We value attitude, drive, and a willingness to learn.

What's in it for you?

Career growth

• Genuine career progression opportunities.
• Promote from within culture.
• Exposure to a growing and evolving industry.

Rewards & recognition

• Competitive salary package.
• Attractive performance-based incentives.
• Gym membership reimbursement
• Regular team events
• Access to EAP for you & your family
• Monthly office-wide breakfast

Development & support

• Comprehensive onboarding and ongoing training.
• Supportive leadership team invested in your success.
• Continuous learning and development opportunities.

Culture

• Positive and collaborative team environment.
• Work with passionate and driven professionals.
• Be part of a business where your contribution truly matters.

Why choose us?

We're a company with ambitious growth plans, a strong reputation, and a commitment to developing great people. As we continue to expand our debt purchasing portfolio, we're creating exciting opportunities for talented individuals who want to grow alongside the business.

If you're looking for a career, not just a job, and want to be part of a success story in the making, Strategic Collections is the place for you.

Successful candidates must undergo a National Police check and any relevant industry checks.